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The Collections Analyst is responsible for performing customer interactions and follow-ups that ensure payments are received as per the established terms and following the cash collection and aging targets.

Essential duties & responsibilities: (detailed description)

• Make sure payments from their assigned customers are received as per the established terms.
• Complete the daily worklist, following the appropriate steps of the collection's strategy.
• Timely document, log, and escalate unsolved disputes.
• Complete reports on the status of delinquent accounts and related collection efforts.
• In coordination with the Credit Team, take order release/hold decisions.
• Cultivate strong collaborative relationships with internal customers, including Sales, Customer Service, and any other departments.
• Timely escalate large collection or reconciliation issues.
• Identify and address payment concerns and red flags before they become problems.
• Work with other Invoice-to-cash teams to improve processes.
• Contribute to accurate customer master data elements.
• Maintains documentation to support A/R transactions and facilitate the efficient review and audit of books and records.
• Comply with all internal control procedures to ensure accurate financial records.
• Performs other related work as assigned by management.

• A technical degree or at least 2 years of university studies, preferably in Business Administration, Accounting, Finance, or a related field is preferred.
• Intermediate to advanced MS Office Suite
• Fluent in spoken and written English
• Experience with collections-related systems (JDE, Oracle & SAP)

• 1 - 3 years of relevant experience in a Collections role
• Experience in Customer Services preferred.

• Ability to work well with cross-functional teams and multi-task.
• Good communication (verbal and written) and interpersonal skills, attention to detail, and ability to communicate complicated issues effectively.
• Demonstrated ability to perform consistently under varying business pressure as well as the ability to adapt to a quickly changing environment.
• Effective problem-solving skills