Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need.

We are proud to be named one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Who we want

• Hard-working winners. Proactive, competitive and results-oriented team members who create a track record of success
• Teammates. Partners who build trust, listen to ideas, share thoughts and work together to move the business forward
• Mission-driven employees. Determined team players with an unparalleled work ethic and value of integrity to live out their purpose of changing people's lives and making healthcare better
• Persuasive influencers. People who provide excellent customer service, understand sales concepts, and can use their relationship skills and depth of knowledge to secure buy-in, cooperation, and loyalty

• Autonomy and flexibility in how you prioritize your work and weekly schedule
• Company vehicle and related expense coverage
• Growth and development opportunities with performance in role over time
• Ability to discover your strengths, follow your passion and own your own career
• A winning team driven to achieve our mission and deliver remarkable results
• Quality products that improve the lives of customers and patients
• Tuition reimbursement program for associates, bachelor's, and graduate degrees. Learn more at https://totalrewards.stryker.com/

• As an Associate Field Service Representative, you are responsible for supporting a service territory and for the repair and delivery of equipment
• You will perform all required quality control checks and preventative maintenance, global hold repairs, and wireless upgrades
• With great attention to detail, you will utilize computer software to complete documentation, order parts, reference training materials, and more
• You will present the highest level of customer etiquette in support of the sales team, and promote increased equipment and service usage by establishing and maintaining effective customer relationships
• While working mostly independently, you will also engage in opportunities to support and collaborate with teammates across the business, including assisting on Field Service projects and initiatives
• You are expected to adhere to and maintain excellent Field Service metrics; not limited to but including hours and overtime accountability, inventory accuracy, cadence of documentation, etc.

• High School diploma required
• Must be 21 years of age and possess valid driver license in the state of residence with a good driving record as you will operate a company vehicle, while abiding by company policy
• Basic electronic and mechanical aptitude
• Willingness and ability to work an extended work week including nights and weekends at times

• Must move, set up and demonstrate equipment weighing up to 75 pounds
• Must reach, push, or pull in order to accomplish job duties
• Will involve prolonged periods of stooping, kneeling, crouching, bending, sitting, standing, and/or crawling as appropriate
• Must have coordination of the eye, hand and foot movement with an ability to grasp by hand
• May handle various materials including but limited to: durcot fabric, nylon fabric, Velcro, zippers, product components comprised of rubber, metals and coated products

• Ability to follow and explain detailed instruction, operation manuals, troubleshooting and inspection procedures
• Must have visual and auditory discrimination / memory, reading ability and memory retention
• Diagnose issues and systematically solve problems
• Strong interpersonal communication skills specifically relating to customer interactions, stress management and conflict management
• Exercise discretion and independence when applying professional expertise
• Must be able to possess written and oral communication, including talking in group meeting settings
• Must be able to work with autonomy, managing time and seeing tasks through to completion with minimal supervision
• Must have the ability to prioritize work and keep detailed and accurate records
• Must possess unwavering ethics & integrity in a competitive and demanding work environment

• Stretchers & transport chairs- https://www.stryker.com/us/en/portfolios/medical-surgical-equipment/stretchers.html
• Bed Frames- https://www.stryker.com/us/en/portfolios/medical-surgical-equipment/bedframes.html
• https://www.stryker.com/us/en/portfolios/medical-surgical-equipment/emergency-patient-transport.html
• Mistral-Air- https://www.stryker.com/us/en/acute-care/products/mistral-air.html

• 12 paid holidays annually
• Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
• Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.