Client Success Manager (CSM) - Storage Division
The Client Success Manager (CSM) in Storable's Storage division leverages their industry expertise in self-storage solutions and SaaS technology to align client business objectives with the functional capabilities of Storable's storage-focused products. As part of the Storage division, you'll collaborate across teams to enhance client lifetime value, foster retention, and build lasting partnerships specific to the unique needs of self-storage operations. This role ensures that clients recognize the value of Storable's solutions and achieve their desired outcomes, maximizing their business performance within the self-storage sector.
Primary Responsibilities:
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- Manage relationships with a portfolio of clients in the self-storage industry, driving product adoption, renewals, and satisfaction by delivering consistent value aligned with industry needs.
- Consult with clients on business goals specific to the storage industry and recommend customizations that maximize alignment with Storable's solutions.
- Facilitate Executive Business Reviews to highlight Storable's contributions to clients' business objectives and demonstrate ROI within the storage sector.
- Monitor and analyze client usage patterns specific to the storage vertical to improve adoption and operational effectiveness.
- Serve as a liaison between clients and Storable's Product and Engineering teams, providing targeted feedback based on the unique demands of the self-storage industry.
- Share industry-relevant insights and best practices across the Client Success team and the broader organization to strengthen the storage-focused solutions and approach.
- Use CRM and Client Success Platform tools to accurately track client interactions, progress, and key industry-specific objectives.
- Communicate overall client health, proactively escalating at-risk accounts to ensure client retention within the storage sector.
- Collaborate across internal teams to provide seamless communication, scheduling, and execution of initiatives tailored for storage operations.
Required Skills/Knowledge/Abilities:
- Proficient in Google Workplace (Gmail, Docs, Sheets, Slides, Drive).
- Experience with Client Success platforms and tools (e.g., Vitally, Gong) for tracking customer health and engagement in the self-storage industry.
- Strong presentation skills; comfortable leading group presentations and product demonstrations focused on the storage market.
- Ability to align self-storage business challenges with Storable's product solutions, effectively communicating benefits to both technical and non-technical audiences.
- Strong client relationship-building skills, with a focus on self-storage-specific needs and client satisfaction.
- Proven ability to partner with clients in the storage industry, understanding their operational challenges and translating them into actionable product and process strategies.
- Understanding of SaaS implementations and how they support operational improvements in self-storage.
- Strong organizational and documentation skills, especially for industry-specific client follow-up and expectation management.
Preferred Skills/Knowledge/Abilities:
- 2 - 4 years of experience in Client Success, Account Management, or related roles within the storage or SaaS industries, with direct experience in self-storage a plus.
- Familiarity with SaaS solutions for storage, including knowledge of key industry challenges and improvement areas.
- Ability to analyze data, extract insights, and present recommendations with a focus on driving value in storage operations.
- Experience with project management elements, especially for initiatives aligned with storage client goals.
- Familiarity with storage-specific metrics like Net Rentable Square Feet (NRSF), Gross and Net Retention Rates, customer health, and product adoption rates.
- Ability to travel as required to client sites and company events, with a focus on self-storage locations.
Pay Transparency at Storable
At Storable, we believe in the power of transparency to help our employees Do More and Be More. We value our employees and want to ensure equity and fairness in compensation, which is why we make sure to include the salary range or hourly rate in each job posting.
We're happy to discuss compensation further during the interview process because we believe that open communication leads to better outcomes for everyone. We're committed to creating an inclusive environment where all employees are valued for their unique skills and contributions.
By applying to work with us, you agree to this pay transparency policy and to the idea that transparency leads to growth, both for individuals and for our company, Storable, as a whole. The range listed below is only representative of base salary. Every role at Storable has a variable incentive. Please talk to your recruiter about the variable pay plan and earning potential for this role.
Position pay range
$67,000-$89,000 USD
All applicants must be currently authorized to work in the United States on a full-time basis.
Location: REMOTE
- Storable is a fully distributed company, but is currently only registered for employment in certain states. To be eligible for employment, you must reside in the following states: AL, AZ, CA, CO, CT, FL, GA, ID, IA, IL, IN, KS, KY, LA, MA, MD, MI, MN, MO, MS, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY
About Us:
At Storable, we believe storage operators should have one partner they can trust to help you get the results they need for their business. That's why we've built the industry's first fully integrated platform that offers facility management software, facility websites, marketing programs and services, payments, and deeply integrated tenant insurance capabilities all in one solution.
We leverage our platform in combination with our over 25 years of storage industry expertise to help our thousands of storage customers achieve their tenant experience and operational efficiency objectives every single day.
Benefits and Perks:
- Generous health coverage for you and your family, including short- and long-term disability coverage, two-times base salary company-provided life insurance, emergency loans, legal coverage and more.
- 401(k) match after 60 days, 100% vested after 1 year
- Employer contribution to your HSA, plus a HRA to help offset your deductible.
- Engage remotely! Since 2020, we've transitioned to a fully remote environment but that doesn't mean we're not connected. We continue to run regular contests, trivia games, and virtual happy hours!
- Instant-access and flexible vacation. We trust you, so we have a 'take what you need' vacation policy. No waiting to use it or need for accruals.
- Do More, Be More - company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Storriors have been able to enroll in scuba certification classes, travel overseas, and redo their back patio among many other things.
- Company anniversaries, birthdays, weddings, adding children to a family, first-time home buyers and more are celebrated.
- We encourage you to get active in the community by joining one of our offsite volunteer and community service events and by using volunteer PTO time.
- Self-care matters, so we offer the opportunity to take a load-off and enjoy a mental health day outside of your normal PTO time.
- Fully-paid parental leave: 12 and 6 weeks for primary and secondary caregivers respectively.
- 'Paw'ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment.
- Caregiver Leave: four weeks of fully paid time away from work to take care of aging dependents or family members, if needed.
- Monthly home data stipend added directly to your paychecks to help cover the cost of home internet, plus a home office sign-on bonus of $250.
- Comprehensive fertility care to support your journey towards parenthood. From fertility treatments to consultations, we've got you covered.
- Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops
- We offer financial experts to all our team members to help you make informed decisions and achieve your financial goals.
- We offer break initiatives that promote relaxation, ensuring you can recharge and bring your best self to both work and personal endeavors.
- Early Wage Access with DailyPay, this is an optional benefit that allows you to get your pay any time before payday and easily track how much you're making.
- Direct Student Loan Payment Program, Storable has partnered with Fidelity to make a contribution directly to your loan servicer, some qualifications and eligibility rules apply.
Don't check all the boxes? Studies have shown that women and people of color are less likely to apply for a job unless they meet every single qualification, especially in the tech industry. At Storable, we are devoted to strengthening and upholding a diverse, inclusive, and authentic workplace. If you're excited about this role but your professional background doesn't perfectly align with the qualifications above, we encourage you to apply. Even if this role isn't the right match, we would love to have your resume on file for future opportunities!
Storable is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Storable will provide reasonable accommodations for qualified individuals with disabilities.
Important Notice: Protect Yourself from Fraudulent Activities Targeting Job Seekers
We've been made aware of fraudulent activities where an individual or group is pretending to represent Storable, attempting to deceive job seekers by using our company's good name and stellar reputation.
To protect yourself, please consider the following guidelines:
- Official Communication: All genuine communication from Storable will come from official email addresses, ending in "@storable.com." Be cautious of any communication that doesn't match this criteria.
- No Unsolicited Offers: We do not extend job offers without a formal interview process. If you receive an unsolicited job offer claiming to be from Storable or any of its representatives, it's a red flag.
- Verification: If you're uncertain about the legitimacy of any job offer or communication claiming to be from Storable, please directly contact our HR department directly at POps@storable.com for verification.
Your security and trust are paramount to us. If you suspect you've been contacted by someone falsely claiming to be from Storable or using our company's name for any dubious purpose, please immediately report the incident to POps@storable.com
We're committed to ensuring a transparent and secure hiring process.
Thank you for your vigilance and interest in joining our team.