Job Duties and Responsibilities

LEADERSHIP

• Responsible for the achievement of team/section performance targets and objectives
• As a member of the senior team lead, direct and manage the team
• Make sound operational decisions
• Contribute to the development of the organization in terms of financial planning, business strategy, service offerings and HR policies

• Development and maintenance of strong client relationships
• Handle and resolve complex/unusual operational and managerial problems that are referred from above and below
• Ensure that procedures, policies and processes are adhered to so that a high quality service is delivered to the customer. Propose and/or implement procedural changes to improve performance of the department or of related business areas
• Maintain and develop expertise demonstrating judgment and an understanding of the business
• Responsible for the development and continued maintenance of satisfactory operational client and regulatory body relationships

• Identify and secure resources required by the organization and ensure effective utilization
• Ensure that Transfer Agency is properly resourced both in terms of people and technology whilst complying with agreed budgetary guidelines
• Provide adequate training to all grades in support of the overall organization & Transfer Agency Training Plan
• Assist more senior colleagues when required to do so and deputize in their absence
• Utilize management information as required to assist in managing both clients and resources
• Focus on development opportunities for your Associates and ensure that time is made available to focus on non-operational management aspects of role through the delegation of tasks where appropriate.
• Using corporate Performance management tools, actively participate in the performance appraisal process and monitor overall timeliness of completion for the entire team with your direct reports

• Ensure compliance as appropriate with regulatory requirements and with the relevant short, medium and long-term goals, objectives and values of the organization
• Understand the risk environment within the team & manage appropriately
• Monitor the development and implementation of appropriate procedures to meet internal control and external compliance/regulatory requirements

• Provide regular feedback to managers and more senior colleagues with regard to Transfer Agency operations
• Attend and contribute to operational, client, risk, audit and adhoc meetings as required
• Actively participate in your chosen Focus Group

• Create an environment that is flexible and adaptable and be a champion of change
• Initiate and oversee tasks within a continuous improvement drive to ensure that the team is efficient and seen as customer and quality driven
• Provide support to Associates and their reports during the implementation of change
• Ensure participation in the completion and implementation of department wide projects as required and lead local team initiatives

• Excellent administrative, organizational and business support skills, with the ability to multi-task and to work calmly under pressure. Ability to work accurately to tight deadlines
• Proactive and able to work independently and as part of a team
• Working knowledge of Banking/Asset Management/Custody area
• Strong written & verbal communication skills, both Japanese (Native level) and English
• Comprehensive procedural, technical and product knowledge of the Transfer Agency business is required. This should be complemented with a good understanding of Fund Accounting, Custody and Regulatory background to Funds Industry.
• Typically candidate will have 5-8 years experience in a similar environment including at least 2-3 years in a management/supervisory capacity.
• Native Japanese/Fluent English
• JSDA 1 License holder preferred

• Accurate and Precise
• Team Oriented
• Flexible
• Self-reliant
• Enthusiastic
• Excellent communications skills