Transfer Agency
Transfer Agent is a specialist team appointed by our clients, for the purposes of maintaining their investor's financial records and tracking his or her account balance. Transfer Agency records transactions, maintaining investor's accounts, issue daily and periodic statements, process distributions and investment income forms for investors as well as releases unit prices and provide cash forecast to fund managers. Transfer Agency is also responsible for completing Anti-Money Laundering & Know Your Client checks on investors to ensure full adherence to all applicable laws and regulations.
Role Overview
As an administrator, your role will be responsible for setting up and maintaining unit holder, adviser and dealership records for our clients, instruction processing, in accordance with current legislation, service level agreement, validity guideline and standing operational procedures. The focus is to well look after the clients with the highest quality in terms of timeliness & accuracy within the agreed turnaround times & SSAL schedules. An excellent understanding of the client specific procedures, timely responding and escalating any issues during the day is required.
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Key Accountabilities
- Process transactions in accordance with the service standards, in a timely and accurate manner, i.e. applications, redemptions, switches, off-market transfers and deceased estate transactions;
- Dealer & Adviser Maintenance
- Unit holder Maintenance
- Assisting in the preparation and distribution of various management and client reporting
- Collect, record and report statistical information for clients
- Promptly respond to queries from the client, unit holder and homesite
- Ensure that all daily and monthly operational registry and reporting deliverables for all internal and external stakeholders in a timely and accurate manner
Experience, Qualifications, Skills and Abilities
- Degree qualified in English, Finance, Business, Accounting or related discipline; or relevant work experience in a similar role preferable.
- A basic understanding of core registry processes would be desired, but not essential
- Previous Transfer Agency, finance and/or banking background is desired but not essential
- Flexible in various working shifts
- Excellent English communication skills in both email written and verbal
- A desire to provide unsurpassed service by exceeding service levels
- Good time management skills, ability to multi task, work under pressure and meet deadlines
- Excellent attention to detail
- Good sense of escalation awareness and risk awareness. Able to identify and resolve general or risk related issues, if and when they arise.
- Flexible, adaptable and motivated person who is a Team Player and enjoys dealing with people
About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you. State Street is an equal opportunity and affirmative action employer.
Discover more at StateStreet.com/careers