Why this role is important to us

You will have a lead role in the management of the Transfer Agency department. You will be a strong contributor to the strategy of the department ensuring the overall goals of TA are met. You will provide oversight and support to managers in the area of client relationship, regulatory and risk control and change management. You will provide technical and operational leadership to the department managers ensuring teams follow policies and procedures, are organised, efficient and provide best in class service to our clients.

What you will be responsible for

• Management and development of strong client relationships, strongly representing TA and the Company to clients.
• Responsible for ensuring the day to day TA service delivery for clients is consistently met and exceeded. Liaise with the client on development initiatives.
• Handle or resolve complex operational and customers complaints that are referred by managers.
• Accountable for the controls within the teams - ensuring that there is a focus on the control environment within the team.
• Drive the development and implementation of appropriate procedures to meet internal controls, external compliance and regulatory requirements.
• Regular liaisons with the senior management team, providing departmental feedback on team, processes, client information, ensuring clear and transparent communication within the wider TA department.
• Attend relevant meetings within SSFSIL and SSB and ensure messages are cascaded down to the teams.
• Contribute to operational, client, risk audit and regulatory meetings as required.
• Be actively aware and partake in departmental projects to help drive the continuous improvements and efficiencies within the TA department.
• Ensure regular meetings with managers, promote regular one to one meetings within the team and offer developmental opportunities for direct reports.
• Using corporate performance review tools, actively participate in the performance appraisal process and monitor overall timeliness of completion for the entire team with your direct reports.
• Responsible for ensuring team representation on group State Street programmes e.g. Global Inclusion etc.
• Full participation in the recruitment and selection of resources for the team, ensuring effective utilisation.

• Ability to build, develop, engage and retain an inclusive and diverse high-performing and risk aware team.
• Ability to provide strong, motivational leadership support and development opportunities.
• Good communication skills. Ability to convey messages clearly both verbal and written to various situations and audiences.
• Ability to translate strategy into tangible actions for the team, including the identification and implementation of company initiatives, process improvements and independently problem solve through collaboration with colleagues
• Demonstrate Client Focus through strong service delivery and build and develop client partnerships.
• Contribute to local, regional or global initiatives/projects as necessary in order to expand network and support common objectives.

• BS/BA (mandatory)
• Must have minimum 5 years of mutual fund/hedge funds operations experience
• Proficient in MS Office 365 (Excel, PowerPoint, PowerBI, etc.)