Third-Party Risk Management
Operations - Due Diligence Liaison - Assistant Vice President

Role Summary

State Street uses third parties to support internal processes and in the delivery of certain products and services to clients. These third parties are evaluated and risk assessed through our Third-Party Risk Management (TPRM) Program. The Third Party Risk Management Operations Assistant Vice President will be responsible for liaising with external third party suppliers for the purpose of conducting due diligence. The role entails sending required due diligence questionnaires to external third party suppliers, monitoring progress and evaluating the completeness of diligence once returned. The successful candidate should be able to effectively communicate with suppliers and internal stakeholders, be alert to inconsistencies in information received and initiate communications with key stakeholders and business partners and guide them towards successful resolution of the items raised. The successful candidate should be able to effectively communicate with vendors and internal stakeholders, be alert to inconsistencies in information received and initiate communications with key stakeholders and business partners and guide them towards successful resolution of the items raised.

• Monitor daily activity to identify due diligence requests that need to be sent to suppliers,
• Take ownership of the due diligence queue, monitor and track any items requiring follow-up or escalation
• Review the due diligence responses and supporting documentation received from suppliers for completeness
• Address any supplier queries and escalations from internal stakeholders
• Initiate communications with key stakeholders for inconsistencies identified and follow through to successful resolution
• Develop and maintain an understanding of State Street's business lines and the products & services offered
• Monitor SLAs; identify opportunities for process efficiencies
• Assist with the creation and / or maintenance of procedure documents and FAQs
• Participate in project management efforts including tests of Archer system enhancements
• Flexibility in working outside of direct responsibilities to support emerging TPRM program requirement changes
• Maintain up to date procedure documentation and support during audits and regulatory inspections
• Support emerging TPRM program requirements in view of the evolving regulatory landscape
• Flexibility in working outside of direct responsibilities to support emerging TPRM program requirement changes

• Proven subject matter expertise with first-hand experience of improving aspects of third party risk management in large, complex organizations.
• Proven capability to network, communicate, influence and supporting stakeholders
• Excellent written and verbal communication skills, with the ability to influence stakeholders at all levels
• Ability to multi-task and operate in a fast-paced, deadline-oriented environment;
• Strong organizational and time management skills, ability to work independently, prioritize including when under pressure and to tight deadlines
• Must be self-motivated, adaptable and demonstrate initiative in difficult circumstances
• Proven ability to identify problems and work to successful resolution
• Possess a strong customer centric mindset
• Demonstrate a willingness to support change and initiatives within the TPRM Program
• Innovative and critical thinking
• High ethical standards

• Overall work experience within financial services sector (14+ years)
• Management Graduate from an institute of repute preferred
• Prior experience in risk management roles in large multi-national banks
• Prior experience of 10+ years with third-party risk management in large multi-national banks
• Subject matter expertise and proven track record in managing third party risks
• Strong working knowledge of Microsoft Office products, including Word, PowerPoint and Excel
• Risk Management certification good to have - CRISC, CISM, CRVPM
• Prior experience with Archer / RSA platform is preferred