The Systems Analyst will be responsible for executing technical upgrade of our investment management system (IMS) for SaaS clients. This role involves assessing client systems, planning upgrade strategies, executing upgrade activities, and providing technical support to ensure successful deployment and operation of upgraded systems.
Key Responsibilities:
Technical Assessment and Planning:
- Assess client systems and infrastructure to determine compatibility and readiness for upgrades.
- Collaborate with project managers and stakeholders to define technical requirements and dependencies for upgrade projects.
- Develop detailed upgrade plans, including timelines, resource requirements, and risk mitigation strategies.
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Upgrade Execution and Deployment:
- Lead technical aspects of upgrade projects, including software installation, configuration, and testing.
- Coordinate with development and testing teams to ensure smooth transition to upgraded systems.
- Implement deployment strategies to minimize downtime and disruption to client operations.
Testing and Quality Assurance:
- Help develop and execute test plans to validate functionality, performance, and compatibility of upgraded systems.
- Identify and troubleshoot technical issues and discrepancies during testing phases.
- Ensure adherence to quality standards and best practices throughout the upgrade process.
Documentation and Knowledge Transfer:
- Create and maintain documentation for knowledge transfer
- Contribute to team training and support clients on upgraded system functionality and usage.
- Facilitate knowledge transfer sessions to share insights and lessons learned from past upgrade projects.
Technical Support and Troubleshooting:
- Serve as a primary point of contact for technical support during the upgrade deployments.
- Investigate and resolve technical issues reported by clients or internal stakeholders.
- Escalate complex issues or system failures to appropriate teams for resolution.
Continuous Improvement:
- Stay updated on industry trends, best practices, and emerging technologies related to upgrade processes and systems.
- Identify opportunities for process improvement and automation to streamline upgrade workflows.
- Collaborate with cross-functional teams to implement enhancements and optimize upgrade methodologies.
Skills, Experience & Qualifications Required:
- Experience with Financial Services Investment Management, Trading or related systems highly preferable ( e.g. Charles River IMS)
- Proven ability to partner with various internal departments to deliver superior customer service.
- Experience in MS SQL Server and/or Sybase database configuration, operations, and basic administration functions.
- Any experience with the following is preferred: servers, operating systems, networks, scripting, XML, programming languages, job scheduling software, system monitoring software and disaster recovery/business continuity.
- Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills.
- Bachelor's degree in a technical or analytical discipline such as Computer Science, IT, Financial Engineering, Engineering, Science, Economics, Maths' or Statistics preferred.
- Minimum of 4+ year's relevant industry experience
About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Discover more at StateStreet.com/careers
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