ServiceNow Administrator - Manager

Document user and process requirements, develop workflows, implement new modules and be an integral part in utilizing the tool to further business services migration into ServiceNow. Provide support to internal development team members and users. This role will make recommendations toward the development of new applications or features and follow ITIL best practices. Perform administration and configuration tasks in the ServiceNow tool including, but not limited to, standard configuration, user administration, security, workflow, data management and integration. Analyze user requirements and develop solutions to improve system capabilities and automate process workflows. Maintain ServiceNow platform daily and assist with ServiceNow release and updates. Assist in the adoption of the platform, aiming to deliver service and process improvements, enabling enhanced credibility of SaaS Operations and enhanced value back to the business. Support both technology and business stakeholders by providing support of ServiceNow capabilities. Create and maintain system documentation and publish to knowledgebase(s). Create dashboards and custom reports as required. Perform training for business and Information Technology personnel as needed.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REQUIRED SKILLS AND ABILITIES

Strong, working knowledge of ServiceNow components such as Change/Incident/Problem Management, CMDB, and Knowledge, Release Management, and portal design/implementation. Ability to develop, administer CMDB, including user training and integration with other tools. Ability to create and customize complex workflows and custom workflow activities. Ability to create transform maps, data sources and different transform scripts for data loads and management. Ability to work on schedule jobs, events, and triggers to manage business needs and handle background work. Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists etc. Strong knowledge on complex UI customization and UI macros. Ability to create and modify scripts within the platform to promote automation within pages, forms, and workflows. Ability to support integration between the ITSM tool and other systems, including Salesforce Demonstrated success educating and training internal groups on new service platforms, preference given to ServiceNow experience. Strong analytical and innovation skills to study the current state of processes, identify a problem, inefficiency, or gap, analyze the cause and propose or undertake resolution actions. Proven skills of cultivating strong working relationships and working well within and across teams to share knowledge. Coordinate installation of ServiceNow upgrades and/or service packs. Develops and manages the preparation of systems, test criteria and control for upgrades, service packs, new functionality, enhancements, or error correction. Knowledge and experience with integrating internal and external applications and systems. Self-motivated, capable of driving results and able to work under pressure. Stays current with technological developments and recommends ways to take advantage of new technology. Excellent documentation and presentation skills.

EDUCATION, CERTIFICATION and/or EXPERIENCE

Bachelor's degree (B.A., B.S.) from four-year college or university; technology discipline preferred. A minimum of 5 years' demonstrated experience with implementation, development, configuration, and administration with Service Now. Proven experience working directly with internal and external clients. Recently acquired ServiceNow Certification or Re-Certification (ServiceNow Certified System Administrator and Certified Implementation Specialist). ITIL Foundations Certification.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers