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Operations Client Service - Associate 2

AT State Street
State Street

Operations Client Service - Associate 2

Mumbai, India

Roles

• Monitor cash breaks, failed trades and overdrafts with the aim of minimizing potential risk

• Ensure deadlines / deliverables are met in accordance with the SLA provisions

• Ensure effective logging and resolution of enquiries and liaise with appropriate parties to resolve/ escalate queries / problems within agreed timescales

• Assist clients effectively with "New Account / Market Opening" requests and AD Hoc transitions or re-structuring

• Complete accurate non-standard or ad hoc reporting to clients within deadlines

• Ensure that all clients are billed promptly and assist in the follow up of any aged debt

• Review operating procedures and ensure they are updated.

• Ensure timely and accurate completion of team checklists as required

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• Maintain specialist knowledge and skills that are essential in performing the role effectively

• Proactively share new ideas / process enhancements that could result in a benefit to the team

Manage Relationships / Communication

• Ensure the line manager and others, as appropriate, are kept aware of all issues/problems/queries/work in progress that may impact upon the quality of service being given.

• Regularly contribute to projects impacting the wider group

• Build strong relationships with COE's

• Participate in shared service/client conference calls or meetings

• Provide feedback on Shared Services/COEs and maintain issues logs

• Build strong relationships with our clients through the provision of daily support and prompt resolution of all accounting and custody queries.

Individual Contributor

• Display a culture of individual ownership of tasks to embed a clear individual sense of accountability in performing the role

• Ensure that the highest level of the Code of Conduct is displayed in your behavior

• Provide appropriate management information as required to support business unit decision making

• Support the 'Risk Excellence' culture within the business

• Adhere to limits of delegate

State Street's Speak Up Line

Client-provided location(s): Mumbai, Maharashtra, India
Job ID: StateStreet-R-758385
Employment Type: Full Time