Job Title

Operations and Payroll, Senior Associate

Job Description

This position is responsible for the delivery of Global time and attendance Hub team services including Tier-3 tickets service delivery and other BAU activities. The position requires the ability to continuously look to improve the efficiency of day-to-day time and attendance operations through work process improvements.

Primary Responsibilities

• This position is responsible for managing & administration of the Global Time and Attendance Hub team service delivery.
• Ensure compliance and accuracy in monthly time and attendance Workday reports including shift allowance, overtime, shift schedules, PEX payroll reports and other adhoc reports.
• Maintain utmost confidentiality while handling any activity and while sharing any data to the stakeholders as the team handles highly sensitive data.
• Manage certain time bound tasks and ensure validation of data to be accurate and truthful.
• Demonstrate high professionalism and flexibility towards work assigned.
• Handling the end-to-end time and attendance reports and BAU tasks.
• Ensure to control risk within the time and attendance function by continuous regular review of procedures and conducting a self-audit on the activities.
• Handling Tier-3 tickets with a focus on TAT.

• Ownership of time and attendance related Tier-3 tickets and other queries. This includes continuous review of FAQs and SOPs.
• Prepare variety of reports (regular and adhoc) for various stakeholders including the internal and external (such as Statutory compliance partner).
• Handling the escalations in an effective and efficient manner.
• Providing the attendance related full and final settlement inputs.
• Create, maintain Excel spreadsheets and customize as per the standard operating process (SOP) document.
• Develop and implement excel-based solutions to improve efficiency.
• Ensure data accuracy and integrity in all reports and analysis.
• Develop team strengths, be it at an individual or group level.

• Any graduate/ HR graduate with 5 to 7 years of experience in HR operations / Backoffice operations.
• Proficient in MS Excel and capacity to learn new technology/systems.
• Excellent written and oral communication skills.
• Ability to multitask, ensure accuracy and execute against pre-determined timelines.
• Proactive thinking and problem-solving skills.
• Adhere to company policies and guidelines.
• Team oriented with strong verbal, written and interpersonal communication skills.
• Professionalism, dependability, and trustworthiness.
• Establish and maintain effective and cooperative working relationships with Internal teams.