Who we are looking for

In this role, you will work with State Street teams from around the globe to lead multiple teams supporting some of State Street's key clients. You will have leadership and strategy responsibility to oversee and deliver all day-to-day responsibilities of your teams in a fast-paced, flexible and exciting environment. The role will need to initiate and develop good communication and interpersonal relationships with business operations teams and IT and to maintain the high level of service that is currently being provided to all the clients.

Why this role is important to us

This is a senior operational and managerial position with significant run the bank responsibility within Middle Office Services. In addition to operational and team responsibilities, this role is client facing with senior client leadership, and acts as a primary escalation point for all internal/external clients. The candidate should be a hands-on leader who is required to ensure the teams under their responsibility undertake delivery to both internal and external clients, ensure timely response to client-initiated queries, and escalation of any unresolved matters to manage for best resolution solution. Strategy and change management will form part of the overall objectives within this role.

• Report to the India Head of Middle Office, and be based in an existing State Street India location, and available to attend the office per existing working structures
• Ensure trade lifecycle events including daily confirmation, affirmation, settlement, fails management processes are performed, controlled and managed
• Escalate internally and with clients to ensure effective outcomes are achieved for each client
• Directly accountable for the production of work, deliverables and resulting client sentiment undertaken by State Street India
• Work within the India Middle Office leadership team, aligning to the global heads to develop, monitor and action the business plan and budgets for those business activities performed at State Street India in line with corporate and division goals
• Ensure that the business has the right resources, including staff, training, oversight and control functions, IT and financial, to operate effectively
• Ensure teams are in compliance with internal and external regulations and follow escalation and control procedures
• Communicate effectively on issues / problems to the Client and to SSC management and ensure a proper and timely follow-up to ensure resolution
• Develop members of your leadership team, providing relevant guidance, support and opportunities
• Develop implementation plans for the take-on of new business, and manage the implementation though client onboarding

• Understanding of the end-to-end transactional lifecycle for buy-side Investment Manager clients from execution to accounting and reconciliation
• Strong data and metric performance analytical skills
• Focus on client outcomes, problem solving, cooperating and communicating with rest of organization to achieve shared success
• Maintain the highest standards of conduct and integrity within the business
• Support a culture of effective challenge to ensure appropriate governance, and one that supports the core values of State Street
• Collaborative leadership and work style
• Strong critical thinking, problem solving, and decision-making skills
• Client centric attitude in managing, prioritizing and delivering operations and services
• Strong communication and presentation skills to audiences of different sizes and levels of seniority including c-suite
• Must be self-motivated, adaptable and show initiative in different circumstances and under pressure

• 12 years + experience in financial services, presently in a leadership role managing large Investment Management operations
• Navigate a large, global organization. Build meaningful relationships and develop an effective network
• Work successfully in a functionalized, matrixed environment. Effectively manage multiple stakeholders, determine highest priorities for the organization, identify and resolve contention between directives
• Proven leadership skills as well as managing and developing a high performing operations team
• Track record of achieving/exceeding financial goals through expense discipline and headcount management
• Experience in driving change management programs, sponsorship and leadership roles. Demonstrated ability to execute under challenging circumstances and deliver targeted outcomes
• Demonstrated ability to manage, coach and influence colleagues and virtual team members
• Cross-cultural awareness and the ability to connect with colleagues globally in a collaborative, open work environment. To serve as a role model of acceptance and flexibility in dealing with colleagues with varying backgrounds.
• Willingness for business travel where required