• Provide leadership and support to the department managers necessary for ensuring their teams are organized & working as efficiently & controlled as possible

Resource Management:

• Identify and secure resources required by the department and ensure effective utilization
• Ensure that Transfer Agency is properly resourced both in terms of people and technology whilst complying with agreed budgetary guidelines
• Actively support the overall organization and Transfer Agency Training Plan
• Assist more senior colleagues and deputise in their absence
• Utilise management information to assist in managing both clients and resources
• Focus on development opportunities for your direct reports and ensure a focus on non-operational management within the department
• Using corporate PPR tools, actively participate in the performance appraisal process and monitor overall timeliness of completion for the entire team with your direct reports

Risk and Regulatory:

• Ensure compliance with regulatory requirements and with the relevant short, medium and long-term goals, objectives and values of the organization
• Promote risk awareness, assessment and control within the department
• Drive the development and implementation of appropriate procedures to meet internal control and external compliance/regulatory requirements
• Understand the risk environment within the department and manage appropriately

Communication:

• Provide regular feedback to managers and more senior colleagues with regard to Investor Services operations
• Lead and contribute to operational, client, risk, audit and regulatory meetings as required

Change Management:

• Initiate and oversee tasks within a continuous improvement drive to ensure that the Department is efficient and seen as customer and quality driven
• Provide support during the implementation of change
• Ensure participation in the completion and implementation of department wide projects and lead local team initiatives

• During the course of normal day to day operation, responsible for identifying any unusual or potentially suspicious transaction activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures

Work Parameters Or Boundaries:

State Street Employee Handbook

Internal Procedures Manual

Snapshots reviews

PERSON SPECIFICATION

Specific Qualifications/ Skills:

• Highly numerate

IT Literate

Level Of Education:

• Degree in Accounting or Finance or Business related area

Previous Level Of Experience:

6-8 years of relevant industry experience with at least 4 years experience managing team within the fund industry

Skills

• Highly numerate

• Comprehensive procedural, technical and product knowledge of the Investor Services business is required. This should be complemented with a strong understanding of Fund Accounting, Custody and Regulatory background to Funds Industry.

• Comprehensive knowledge of systems, including Microsoft Office applications, is required

• Business related degree preferable

• Excellent communication, organizational and planning skills Ability to work to deadlines in a fast paced environment

• Excellent people management and leadership skills

• Ability to proactively work under own initiative

• Ability to work to deadlines in a fast paced environment

• Attention to detail and concern for quality

The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.

Work Environment

1. As relates to Employee's job related task and duties Employee is responsible towards his direct Superior.

2. All issues with which Employee turns to the one level up Manager should have been discussed with his direct Superior.

3. Employee has the right to appeal from every decision of his direct Superior to the one level up Manager.

Employee's responsibility rules

1. Employee is made accountable for all his job duties and State Street's property entrusted to him.

2. Employee's responsibility concerns at equal degree entrusted duties, decisions taken and the initiative required at the given position.

3. Employee is responsible at equal degree for decisions taken and not taken when the situation requires that.

4. Employee commits not to disclose any information that might be considered as confidential for the Employer.

5. Employee is obliged to comply with all regulations and procedures concerning Health and Safety, environmental protection and company's directions in this domain.

6. Employee does his best to make the work environment and culture safe for him and his colleagues.

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