Who we are looking for

The role holder will be responsible for the oversight of the Transfer Agency client service team (A1's, A2's & Senior Associates), management of the client relationships and acting as a point of escalation for the team on any technical issues. They will ensure that policies and procedures are followed and that best practices are applied. They will continuously look for enhancements to create greater efficiencies and productivity within the team.

Why this role is important to us

• Management of trade processing, cash, EOD, reporting checklists and online e-checklists.
• Performance Reviews for Senior Associates and input into the PPR process of A1's/A2's which are signed off by Senior Associate.
• Responsibility for a larger team with greater management responsibility.
• Change in regulatory environments - participate in project groups to understand industry regulatory impact & develop solutions/new products for our clients.
• Greater awareness of the risk environment.
• Accountability - final sign off on all transaction processing and reporting to clients and investors.
• Management of larger teams and additional responsibility for overall client relationship.

• Responsible for the final sign off on internal (e.g. NAV), client and investor reporting to ensure all fund activity is recorded accurately and in line with agreed Policies and Procedures Including taking full ownership on daily, cash and trade reconciliations.
• Oversight of the Transfer Agency team, managing key priorities on a daily basis, planning team work, managing team resources including recruitment of new staff.
• Building and maintaining client relationships through regular meetings, forums, ensuring effective communication and client satisfaction.
• Act as a point of contact for client escalation.
• Develop and implement key improvements on process, procedures and new policy changes into the department.
• Work with internal development on system enhancements to improve efficiency and productivity within the team.
• Promote a risk awareness culture within the team to drive the zero error policy.
• Proactively identify gaps in internal key controls and work with wider TA manager/director group to close gaps.
• Responsible for the effective management of the team and all associated HR Policies, performance and career developments.
• Participate in department wide training efforts - draft and deliver training course and facilitate 'on the job' training

• Subordinates - Engage in one to one meetings with direct reports, coaching team members, point of escalation, PPR process.
• Superiors - provide direct support for managers; provide regular status updates to manager.
• Peers - Join managers meeting, provide inputs and recommend solution to overall TA issues, lead global TA initiatives.
• External - Build client & investor relationship ensuring deliverables are met. Act as point of contact for escalated queries.
• Internal - build on internal relationship with TA team ensuring regular communication at weekly team meeting. Also focus on internal relationships with NAV & AML to ensuring effective client service.

• Degree in Finance and/or Business Related area (minimum 2.2) or relevant working experience.
• 4 -6 years Fund Administration experience (preferable Hedge Transfer Agency) with at least 2 years people management experience.
• Proficient in Microsoft Office applications in particular Excel.
• Experience in working to tight deadlines, with an ability to multi task and to work calmly under pressure.
• Experience in Client Relationship Management is essential for this role.
• Good working knowledge of AML and regulations impacting the industry.

• Support business growth through the on boarding of new clients.
• Support AVP/VP to engage, develop and retain employees by creating an environment of continued learning and development.