Job Title
IAM Sailpoint Engineer
Role Summary & Role Description
State Street's Identity and Access Management division is seeking a Sailpoint Support Engineer (GCS Sr. Associate).
To:
- Provide subject matter technical domain expertise in addressing complex production issues that encompass a wide range of internal and external systems, components, and processes.
- Work with/within or create Standard Operating Procedures (SOP) that governs day to day processes.
- Exhibit integrity and ability to follow through on commitments and deadlines.
- Consult with business product owners and delivery managers to troubleshoot and drive solutions to operational issues.
- Collaborate with s/w vendor and functional teams to drive long-term strategic projects.
- Provides consistent reporting of metrics to all stakeholders
- Collaborate with teams (consisting of both managed services vendors and in-house support teams) in different time zones to continuously improve operation efficiency by automation and build effective support knowledge base
- Should be flexible with working hours to support the project when the business need arises.
- Should be comfortable to work in global and culturally diverse teams spanning multiple time zones
- Serve as an escalation point for Identity and Access Management (IAM) application support and troubleshooting, provides guidance and direction in resolution of escalated issues and/or complex production, application or system problems.
- Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.
- Own Root Cause Analysis and Problem Management for corporate Identity and Access Management (IAM) environment.
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Core/Must have skills
Identity and Access management
SailPoint IIQ
BeanShell. Java
Oracle PL/SQL
- Understanding in designing and trouble-shooting high performing, low latency distributed enterprise applications using Java/J2EE
- Experience with UNIX/Windows Shell/batch scripting.
- Database SQL experience in Oracle or SQL Server database environment, Familiar with SQL objects such as index, trigger, stored procedure.
- Knowledge with GitHub source code repository.
- Experience with Apache Open source Hibernate, Siteminder, Web Services and Cloud architecture.
- Knowledge in Autosys, Dynatrace, Splunk monitoring tools.
- Knowledge with MFA, Privileged access management
- Experience with Access controls using Active Directory, LDAP and SSO
- Experience in Java, Bean Shell/JavaScript, JSP/Servlets, SQL, PowerShell, and XML.
- Knowledge of Linux and Windows operating system, Powershell, and Shell Scripts.
- Direct Client Experience, including working with client teams in an on-site and offshore model.
- Comprehensive knowledge on UNIX.
- Knowledge of incident, problem, change process handling along with DevOps.
- Good Demonstration and Documentation skills (should be independent to write RCA, SOP's and KB development).
- Knowledge in Windows Server and configuration.
- Knowledge on Java, Web services, XML and Database query and reporting.
- Experience in a Multi-Forest Active Directory environment in a large enterprise
- Must have experience in application onboarding, provisioning, workflow customization, access review, configuring quick links, Enterprise life cycle events,
- Analytical and interpersonal skills.
- Good verbal, written communication and presentation skills.
- Good practical experience in implementing mature incident and change management processes
- Team player, Ethical, Self-driven and self-motivated, goal and results oriented.
- Experience in building, managing diverse geographically located teams and championing customer satisfaction.
- Experience in support or implementation of IAM products.
- Experience in implementing SDLC engagements projects, that must include activities such as requirements gathering, analysis, design, development, testing, deployment and application support.
Good to have skills
Experience with Vendor Software such as ServiceNow, Workday, and Azure/AWS Cloud.
Experience with State Street PaaS, IaaS+ Private Cloud Framework.
Experience in any other IDM suite (OIM, IBM, Sun, CA, Novell) is an added advantage.
Work Schedule
Keywords (If any)
IAM Support Engineer, IAM Senior engineer, SailPoint IIQ Support Engineer
Why this role is important to us
Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We're driving the company's digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.
We offer a collaborative environment where technology skills and innovation are valued in a global organization. We're looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.
Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.
About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Discover more at StateStreet.com/careers
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