Fund Connect Product Client Solutions Vice President, Hybrid
Who we are looking for
We are seeking a senior Product Client Solutions Manager for a hybrid role within our award-winning GlobalLink suite of products. This position will be integral to owning and developing client solutions, relationship management and defining program and product development plans for the Fund Connect Cash business. The individual will be accountable for maintaining ongoing client relationships and driving product development to enable continued growth of key initiatives within our business, this position will include overseeing contract and legal negotiation and ongoing interaction between cross functional teams within the organization. It will be integral to drive the product development roadmap within the team to meet client demands and also be able to manage internal objectives to drive growth and uptake of our platform. The successful individual in this role will apply their ability to dive deep into the product as well as their strong client management and communication skills to make a strong impact for both the growing Fund Connect platform and our clients.
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Why this role is important to us
The team you will be joining is a part of State Street Global Markets (SSGM). When owners and managers of institutional assets need research, trading, securities lending and innovative portfolio strategies, they turn to SSGM. As our investment research and trading arm, SSGM's number one goal is to enhance and preserve our clients' portfolio values by applying technology, optimizing trading, and linking asset classes and markets across the world.
The specific product Fund Connect is State Street's market-leading global electronic trading platform for Money Market Funds, Primary Market ETFs, Liquidity Instruments and Investment Funds. Fund Connect provides efficiencies to the entire pre- and post-trade lifecycle across multiple asset classes.
Join us if making your mark in the capital markets industry from day one is a challenge you are up for.
What you will be responsible for
As Product Client Solutions Manager VP, you will:
- Develop a deep understanding of existing Fund Connect Platform including client base, application modules, workflows and business models
- Build solid relationships with colleagues across multiple functional groups of differing levels of seniority
- Develop and implement Project Management processes and work with groups to define, prioritize, and create detailed project plans and programs
- Drive effective and impactful communication related to program activity, serving as a key point person for the product team and partner for key stakeholders in order to ensure active management of ongoing issues/risks/decisions related to all internal and external activities
- Liaise with project stakeholders, both internal and external, on an ongoing basis to ensure stakeholders' expectations are met
- Drive and facilitate project review process at a management level. Ensure appropriate team issues are elevated to management in a timely manner. Chair formal or ad hoc internal management processes regarding project decision points and/or project issue resolution.
- Project initiation and scoping- including plan definition and managing realistic expectations for successful delivery with project stakeholders
- Coordinate and track across client project deliverables to ensure we are meeting product initiative set forth in the business roadmap
- Document product specifications and prepare business cases to drive development in scaled agile teams
- Provide detailed business analysis and advice to clients (internal and external)
- Liaise with stakeholders in order to establish and document implementation requirements specific to in scope services, develop "use cases" to document requirements
- Identify and drive forward on-going enhancements to scope of services as needed
- Guide Clients on required reference data and other setups and mapping as part of initial client implementations
- Capture on-going enhancements to scope of services for existing clients as needed into roadmap.
- Create and maintain client facing documentation
- Maintain an excellent working knowledge of the service offering to perform Subject Matter Expert activities: consultancy, implementation configuration and demonstrations
- Provide support to the Sales teams during Service Definition phases to help acquire new business
- Work with peers across the aisle to partner in solutioning an end to end solution for new architecture and service needs
- Work with Operations business units to assess and streamline processes in order to mitigate risk, cost or service issues and generate efficiencies
- Play leading role in contributing input on product offerings and responsible for problem solving and issue resolution as they arise
- Independently compile, analyze and interpret information related to complex business processing
- Ensure clear, complete and accurate documentation of user requirements and functional features
- Continuously improve implementation practices and procedures such as estimating, scoping, quality assurance reviews, methodologies, and reengineering to deliver cost effective and efficient deployments.
- Participate in Sales process:
- Present implementation methodology and procedures overview to prospects (on-site and/or remotely)
- Respond to ad-hoc design and best practice questions from prospects and customers
- Prepare realistic estimates, assumption documents, and SOWs for delivery to prospects and where necessary for inclusion in customer contracts.
What we value
These skills will help you succeed in this role
- Minimum of 10 years of experience in technical project or product management leadership in a financial services environment
- Deep knowledge of electronic trading platforms in the Mutual Fund, FX and Fixed Income space with extensive experience of trade settlement
- Highly self-motivated with exceptional integrity and a track record of building high-performing teams
- Willingness to learn and eagerness to collaborate as part of a larger team
- Display a culture of individual ownership of tasks to embed a clear individual sense of accountability in performing the role.
- Run meetings/workshops to explain and walk through business requirements
- Create common and shared standards across peer group by implementing best practices.
- Client Communication and Presentations: Serve as the primary point of contact for clients regarding change initiatives, impact assessment providing clear and timely communication throughout the change process.
- Requirements Gathering: Collaborate with clients and internal cross-functional teams to understand business needs, requirements, and objectives related to proposed changes, document impact assessment
- Planning and Coordination: Develop detailed project plans and timelines for change initiatives, coordinating activities across internal teams and stakeholders.
- Operational Risk/Compliance Management: Identify and mitigate any risk, regulatory or compliance issues associated with proposed changes, ensuring minimal disruption to client operations and services, following applicable STT guidelines.
Education & Preferred Qualifications
- Client facing experience delivering large scale solutions for external customers
- Confident & clear communicator with excellent ability to articulate complex technical concepts to any audience
- Experience with the implementation of mission-critical financial solutions.
- Ability to convey plans, issues and concerns to clients and team members in a clear, logical and concise manner.
- Ability to influence key decision makers both internally and externally.
- Strong time management skills including the ability to manage multiple projects in parallel.
- Strong problem solving/analytical skills.
- Ability to work autonomously with confidence in a fast-moving, complex technical environment
- Highly motivated with exceptional integrity and a track record of building high-performing teams
- Technically competent with the ability to interact with development team
- Messaging familiarity with FIX, REST API, SFTP, JSON, XML, SWIFT FIN/MX
- Familiarity working with and implementing Cloud hosting solutions
- Power user of Excel
- Bachelor's degree or equivalent
Are you the right candidate? Yes!
We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don't necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.
About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Salary Range:
$135,000 - $210,000 Annual
The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.
Job Application Disclosure:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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