Front Office Trading Services, Senior Associate

About Business Line

State Street Global Market's Front Office Trading Services(FOTS) team is looking for a Business system analyst within its Hangzhou team. FOTS team provides support across the globe (North America, Europe, and Asia-Pacific) for State Street Global Market's FX Sales & Trading Desks and acts as the primary liaison for external and internal clients. In addition to trading support and client services, the team works closely with Operations groups and participates on projects related to new trading initiatives, testing and implementation planning.

Key Responsibilities/Skills & Knowledge/ Qualification

• Assist SSGM Sales & Trading with trade support and related responsibilities
• Research and resolve trade related inquiries from Sales and Trading, back office, fund groups, and clients
• Monitoring SSGM's trading systems and address/resolve issues with appropriate escalations.
• Cancelling, modifying, and rebooking of trades
• Supporting Algo, eFX, StreetFX and IndirectFX client onboarding (Front Office components) and performing pricing validations for SSGM's indirect FX activity
• Communicate and maintain strong working relationships with multiple departments (Trading, Operations, Finance, IT, third party vendors) to resolve breaks and trade discrepancies on a time sensitive basis.
• Participate in various projects that require involvement with end-to-end testing of new functionality or future support
• Understand the intricacies of manual and/or exceptional processes on the FX desk and work with IT, Credit & Compliance, Operations and Business Analysis teams to improve process inefficiencies
• Be a great team player communicating and collaborating with the local and overseas member working as one global team
• Liaise with Client Support Services team with queries relating to the on boarding of new business.
• Produce reporting for clients and internal use.
• Strictly follow the controls and procedures to reduce risk to Business.

• Bachelor's degree in computer science or finance.
• Some technical experience involving but not limited to FIX, Linux, querying databases (like Oracle)
• Some financial services industry and exposure to foreign exchange is preferred
• Some Client facing is preferred but not required
• Excellent communication, interpersonal and relationship skills
• Strong willingness to learn systems, processes and new technical skills
• Ability to work as part of a team and under own initiative as well
• Ability to work under pressure and manage multiple priorities in a deadline driven environment
• Strong analytical and problem-solving skills
• Very strong attention to detail