A senior staff position responsible for implementing, testing, certifying, and problem support/resolution of FIX Connections for Charles River Network Clients.
Responsibilities:
- Sustaining a "five nines" level of availability for Charles River Network Clients.
- Working with Clients, internal Charles River colleagues, and network vendor(s) to perform the following service-related functions:
- Requirements solicitation, Design, and provisioning of FIX Order Flow
- Testing and certification
- Go-live implementation
- On-going changes and enhancements
- Problem troubleshooting, support, and resolution
- Occasional pre-sales support
- Escalation point for FIX Support (Level 1) Support Desk
- Working with vendors as partners to deliver a tightly integrated, seamless service to Charles River Network Clients
- Participation in the development and on-going refinement, enhancement and continuous process improvement of all operational support procedures essential to the cost-effective delivery of network services.
- Participation in the investigation, implementation, and operation of 3rd party tools to enhance/improve, automate, and streamline the delivery of network services.
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Requirements:
- In depth experience in all aspects of FIX (Financial Information eXchange) - capabilities, configuration, testing, certification, troubleshooting, industry trends.
- Proven ability to work in a mission critical operations and support environment.
- Good overall knowledge and understanding of Wide Area Networks (WAN) and Local Area Networks (LAN).
- Proven ability to partner with various internal departments to deliver superior customer service.
- Periodic off-hours support.
- Working hours -
Qualifications:
- Minimum of 5 years experience in the securities trading industry and minimum of 3 years experience with FIX administration and support.
- Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills.
- A background in portfolio management and trading system applications is preferred.
About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Discover more at StateStreet.com/careers