As a Client Service Rep , you will work alongside members of the Relationship Manager, Operations, Client Onboarding, and other teams with variety of responsibilities, including;
- Responding to client inquiries, troubleshooting problems, providing information, and ensuring client satisfaction with service and products offered by Financing Solutions.
- Oversee process to update clients' program parameters on systems and assist in reviewing correct client lending profiles; conduct regular review of client parameters set up in the systems to ensure adherence to client guidelines
- Responsible for managing internal risk and compliance matters pertaining to assigned client relationships, as well as coordinating any required client specific requirements.
- Monitor client satisfaction and financial performance, and take proactive steps to address complaints, escalate risks and opportunities in a timely and appropriate manner.
- Manage program communications with clients; Prepare presentations, benchmarking data and performance updates for clients. ; Research and discuss factors impacting clients' lending performance;
- Operate as part of regional-wide Client Service team to provide support and coverage to clients needs across the entire APAC region (not limited to Japan)
- Partner with Financing Solutions Relationship Managers to support top strategic program relationships
- Support onboarding and set up of new clients relationships through close collaboration with Sales team and Onboarding functions
- Close collaboration with Global Services and other State Street division partners for joint clients; address any operational issues and/or identify potential cross-sales opportunities
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Qualifications
- Bachelor's degree
- Strong language skills in Japanese and English.
- 5 - 7 years securities lending, custody banking and/or accounting experience.
- Strong team player who is comfortable working across complex organizations and collaborating with partners
- Knowledge of financial markets, custody banking and preferably the securities lending industry
- Sales and/or relationship management experience with financial institutions and/or hedge funds is preferred
- Knowledge of MCH or DML preferred
- Technical expertise / knowledge of MS Excel, Word, PowerPoint, and Salesforce
- The candidate should have strong written skills and be able to effectively organize and effectively prioritize workload
About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Discover more at StateStreet.com/careers