Job Description

Who we are looking for

An experienced operation manager for the SSGM India COO organisation with a proven record of managing processes and teams in the area of EQUITY SWAPS. We are looking for a highly motivated individual to join SST Global Markets' Financing Solutions business.

Financing Solutions contains three key business lines - Agency Lending, Secured Financing and Prime Services. Our fast growing Prime Services group is searching for an Operations Specialist, who would be responsible for driving the day-to-day support of the Equity Swaps product.

Prime Services is an alternative to prime brokerage and is the only platform that allows clients to borrow stock and finance from a segregated custody account. State Street's Prime Services solution can reduce counterparty risk, offer additional transparency and provide more control over assets. Clients can also engage in self-borrowing and self-financing from their own long positions from a custody accounts. This approach provides a more efficient and cost-effective way to manage long/short portfolios.

• Within the Equity Swaps lifecycle, a specialism preferable in one (or more) of the following: Resets, Corp Actions, Dividends, International Settlements, Collateral Management, Confirmations, Regulatory Reporting
• Minimum of 10 to 12 years' experience in a management positions handling a team of over 10 people at a minimum.
• Ensure that your team meets the agreed SLA, KPI and KRI and evidence of the same documented every day.
• Assists business area with inquiries pertaining to transactional activity; coordinates response with traders, corporate actions staff and other internal teams.
• Identifies and analyzes operations risks related to current and potential business and recommends procedural changes/improvements as needed
• Demonstrates effective communication skills (written and verbal) - ensuring key stakeholders are regularly appraised on progress relative to milestones & escalates issues requiring attention appropriately
• Ensure trades that fall out of the STP process are highlighted, tracked and remediated where appropriate
• Understand end to end of the process (including new ones) and contributes to process improvement ideas highlighting any potential process risk to the managers
• Demonstrates effective risk management skills - capture and communicate probability and impact to key stakeholders, ensure appropriate mitigation strategies are agreed.
• Works collaboratively across SSGM Globally on key initiatives.

• Demonstrate 'Risk Excellence' culture in your behaviour and nurture the same ethos within the team, encouraging an environment of openness and transparency that fuels effective challenge, debate and open discussion.
• Establish and nurture a culture of individual and collective ownership at the 'captive' giving all staff a clear sense of both responsibility and accountability. Develop effective working relationships with all SSGM staff at all levels across all locations
• Ensure that all staff adheres to the expected SSGM Code of Conduct.
• Communicates with other team members from diverse background in an effective manner. Influences and motivates the team. Creates an empowering climate. Projects an inspiring presence and collaborates by fostering a network of communication
• Ability of an individual to facilitate the continuous development of individual & organizational competencies, developing other's potential through the sharing of expertise and providing timely feedback. Continue to coach and mentor staff.
• Track and monitor the workflow queues/day to day workload/pending requests/mailbox to avoid any potential issues and delays and ensure 100% SLA and accuracy and timelines for BAU deliverables.
• Drive opportunities to work across groups in support of client needs, contribute in enhancing operating model and key Business Unit and Transformation initiatives, deliver on business and regulatory initiatives as per set timelines, achieve our financial commitments by providing better client service.
• Always finding better ways to improve the process-you are responsible to drive and provide process improvement ideas to make the process and operating model better and efficient. Encourage staff to think differently. Look to provide time saves and risk reduction
• Ensure 3 tier back up and bolster resiliency by planning split ops across both locations.
• SSGM COO transformation - understand and assess internal control environment to drive year-over-year improvement and enhancement of internal controls - promote self identification working in partnership with the global SSGM Business Controls teams

• Work as a team player in a global team environment
• Ability to work and communicate with people across organizational units
• Demonstrate a high standard for customer service and proactively managing work queues
• Handling and monitoring issue and query mails and escalating issues promptly as required to Senior Management
• Strong risk mitigation, problem solving, and decision making skills
• Effective in process improvement and expense reduction
• Experience in managing teams in multiple locations regions
• Ability to think critically and resolve complex problems
• Strategic mindset - looking at bigger picture for the future of the organisation
• Change agent with abilities to navigate challenges effectively

• NUVO
• Intermediate, demonstrable knowledge of Microsoft Office suit
• SWAP ONE
• FIDESSA
• Traiana
• Alpha / CF Global