Functional Title:
Global Markets - Database Management Officer
General Description:
State Street's Global Markets division (SSGM) is looking for a very experienced candidate to join its Database Management team in Bangalore/Hyderabad, India. The candidate will be part of Global Maerkets team focused on servicing a number of product lines including Agency Lending, Enhanced Custody and FX. Management experience in India, product and business knowledge, extensive work experience and the ability to expand his/her business knowledge quickly are essential as the Officer (i) oversee multiple teams each dedicated to a specialized support function (maintain databases in the firms various transaction systems supporting Agency Lending, Foreign Exchange and Enhanced Custody trading platforms.)
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The SSGM DBM team will support the clients and accounts onboarding process by updating static data and maintaining the static data in the various transaction systems. It will work closely with the North America onshore teams to (i) ensure that regulatory and internal requirements are met, (ii) manage onboarding requests to create client accounts (iii) continue to offer clients a high quality onboarding service.
The role will require full coverage during US hours of operation (8am to 5pm EST.)
Essential Duties and Responsibilities:
- Oversee, direct and coordinate activities of the SSGM DBM team including:
- Foreign Exchange database management
- Enhanced Custody database management
- Agency Lending database management
- Act as a key point of contact for the North America leads of the each of the teams to ensure appropriate prioritization, high level or support and timely resolution of open items,
- Help monitor KPIs and KRIs to ensure a high level of service
- Track and monitor potential static data issues and delays
- Address unique and challenging static data update situations
- Evaluate and enhance processes and procedures on an ongoing basis
- Help identify solutions for implementing client requirements associated with Global Markets products, systems and processes
- Ensure accuracy of accounts set up in transaction systems and client static data
- Maintain strong working relationships with the North America team leads
- Participate in the enhancement and maintenance of internal systems for workflow management and data storage
- Resolve and escalate request specific and systematic issues proactively and in a timely fashion
- Manage staff turnover and employee onboarding/training time
- Coordinate Internal and External Audit / SOX /Compliance reviews
- Coordinate system access and access reviews
- Work with the EMEA teams in Hyderabad to design a business continuity plan
Knowledge/Experience/Skills Required:
- 10+ years of relevant experience
- Experience managing large sets of data with an aptitude to analyze data, identify trends and issues and interpret results.
- Data governance experience
- Excellent communication skills in oral and written forms
- Strong team player and good professional interaction with other team members and workgroups
- Experience with managing collaborative processes and working across different departments
- Strong problem solving skills and "can do" attitude
- Strong organizational skills
- Ability to identify and appropriately escalate issues and risks
- Excellent attention to detail
- Prior experience with managing a 10+ member teams in India
- Capital markets knowledge including SWIFT, Securities Lending,, Standing Settlement Instructions
- Experience with Access Databases
- Experience with SQL, macros and other data manipulation tools and programs
Education:
- College degree in Business or related studies required
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