Who we are looking for
For our Client Delivery management team in Amsterdam, The Netherlands, we are looking for a client centric client service representative. The purpose of the role is to ensure all client deliverables are met according to the standards required by our clients. In order to do so this position requires someone that is able to understand in detail the various aspects of the day to day workings of the pension fund industry and how the different processes interact with daily and monthly data delivery. This is preferably underpinned by a bachelor's degree with a focus on finance, investments, accounting, custody or related field. You will interact with various State Street departments throughout the world as well with local clients.
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This role can be performed in a hybrid model, where you can balance work from home and office to match your needs and role requirements.
What you will be responsible for
As Custody & Fund Accounting, Senior Associate you will:
- Build strong relationships with clients through the provision of daily operational support and prompt resolution of accounting and custody queries
- Organize and/or participate in internal/external service review meetings
- Oversee NAV production performed by fund accounting teams in other State Street locations
- Be responsible for ensuring that custody operations run smoothly in the following areas: transaction servicing, income & corporate actions, cash processing, claims, agent bank operations, cash monitoring and investigations, failed & unmatched trade monitoring, reconciliations.
- Respond in a timely manner to external and internal inquiries using Inquiry Management Tool (IMT) - internal communication system
- Collaborate with Centre of Excellence / Shared Service teams to facilitate delivery of all core services in line with Client Service Schedule and/or Service Level Agreement
- Ensure effective tracking and resolution of enquiries and liaise with appropriate parties to resolve/ escalate queries / problems within agreed timescales
- Production of client-customized reports, KPI's, metrics
- Monitor and review daily work of your colleagues to ensure accurate and timely execution
- Provide on the job training to new staff and assist new staff with attainment of understanding job responsibilities
- Timely and accurate processing related to incoming mail for department with sensitivity towards handling personal sensitive data
- Remain familiar with back-up procedures when system applications and/or transmission problems arise
- Review operating procedures and ensure they are kept up to date
- During the course of normal day to day operation, be responsible for identifying any unusual or potentially suspicious transaction activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures
- Participate in internal and external calls/meetings to provide expertise where required
- Drive the implementation of client change requests and support business transformation and new business onboarding for example: new client or fund opening / asset transition / re-structuring activity
- Support client use of State Street online reporting platform (MyStateStreet)
- Drive open and collaborative communications ensuring client information is shared in a timely manner with key functions
- Notify Team lead/Relationship Management/Sales about potential cross sell opportunities; participate in the sales process
- Become a subject matter expert in a few areas and provide support to the rest of the office (be a go-to person for a given process)
- Other duties as assigned.
What we value
These skills will help you succeed in this role
- Strong analytical skills
- Fluent verbal and written communication in English and preferably also in Dutch
- Client centric thinking
- Intellectual curiosity, investigative mindset
- Flexible mindset
- Strong communication
- Ability to prioritize
- Ability to work under time pressure
- Pro-active and ownership mentality
- Quick learning
- Ability to build and maintain internal/external relationships
- Being a team player
Education & Preferred Qualifications
- Bachelors Degree
- 3 years experience in similar role
Are you the right candidate? Yes!
We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don't necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.
About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
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