Who we are looking for
The State Street AlphaSM Data / Global Exchange DataGX® team is seeking an experienced and versatile Client Service Manager with business and data analysis expertise to help us build and sustain our client's data capabilities and competitive advantage using the DataGX and Alpha services and product offerings. The successful candidate will have knowledge of tools and techniques used for efficient data management, an outstanding presentation and collaboration expertise as well as a strong client facing skillset. This role is part of broader GX Data Solutions service management team and the candidate will work directly with clients, implementation and operation teams, and Service Management leads based in London, Frankfurt, Edinburgh and Poland.
Want more jobs like this?
Get jobs in Krakow, Poland delivered to your inbox every week.
Why this role is important to us
The team you will be joining plays an important role in the overall success of the organization. Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. To make that happen we need teams like yours to help navigate employees and the organization as a whole. In your role you will strive for cutting-edge solutions, that are straightforward and scalable. You will help us build resilience and execute day to day deliverables at our best.
Join us if making your mark in the financial services industry from day one is a challenge you are up for.
What you will be responsible for
In this role, you will:
- Work as Primary Client Owner from an onboarding, operational delivery, governance and management perspective.
- Support/manage client relationships via extensive interaction with client.
- Ensure superior client satisfaction by managing expectations, proactively identifying client needs, and potential internal issues impacting client service.
- Participate in client change management activities as needed, may liaise between parties to ensure successful implementation.
- Collaborate with and support internal teams in maintaining service levels and addressing business issues; efficiently solve client problems and handle escalations.
- Maintain functional and technical knowledge across finance, accounting and data management to enable handling of client inquiries.
- Coordinate and work with Operations, DataGX/Alpha SME's and internal service providers to ensure optimal service delivery to the clients.
- Manage service delivery to meet or exceed SLA and KPI levels.
- Establish and run agreed periodic client reviews in the framework of the overall State Street client governance structure.
- As part of the wider team, contribute on an overall DataGX or Alpha Data product enhancements and requirements.
What we value
These skills will help you succeed in this role
- Demonstrate highly professional behavior when dealing with all key stakeholders.
- Outstanding analytical and interpersonal skills, verbal and written communication and presentation skills.
- Solutions / client service orientation with focus and desire to deliver high quality client solutions.
- Cross-department cooperation experience.
- Critical thinking, problem solving, and decision making.
Education & Preferred Qualifications
- University degree in the field of finance, computer science, data management or other technical field.
- Minimum 5 years of experience in client service management, Financial Services or Data services. Strong client facing experience is a must.
- Experience in Middle Office Operations, Transaction Management, Corporate Actions, Derivatives, Performance & Analytics, etc. will be an advantage.
- Strong communication (verbal and written) both internally and with client/prospects.
- Fluent English is a must; Arabic language skills a plus.
- Clear understanding of financial and investment operations.
- Good technical skills, e.g. SQL, database design, multi-tenancy architecture, etc.
What we offer
- Permanent contract from day one
- Additional holidays (Birthday Day Off, 3rd and 5th year anniversary Day Off)
- Gold medical package for employees and their families (partner and children)
- Premium life insurance package and private pension plan
- Cafeteria system
- Wide range of soft skills training, technical workshops, language classes and development programs
- Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice
- Variety of well-being programs
About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Discover more at StateStreet.com/careers
State Street's Speak Up Line