Who we are looking for

Global Delivery is a critical part of the business operations at State Street. We have around 30,000 staff various locations around the world including our key hubs in EMEA, APAC and North America and our global hubs in China, Poland, and India.

Functionally, we are the backbone and nerve center supporting the entire investment servicing lifecycle across our key asset classes - Asset Management, Asset Owners, Insurance, Alternatives including PE, RE, Hedge, Official Institutions and a wide spectrum of investment servicing products.

We are looking to hire a Lead to manage the Issues and Incident management global team, part of the Global Delivery BRM Global Team.

While this role is advertised to be in Mumbai we are open to considering candidates who are based in any location where we have a significant presence in India.

• Collaborative
• Ability to influence, obtain buy in and drive implementation of decisions
• Strategic mindset linking multiple aspects and initiatives to drive a wholistic view of the risk and control environment
• Excellent Communication skills
• Leading and developing team
• Ability to think on your feet (providing critical input and views)
• Being an effective mentor and coach

• University Degree or equivalent
• More than 18 year experience in various financial services roles
• Leading a team
• Operational Risk Management experience or qualifications

• Role will require some time in local office and some travel will be expected.

• Lead a team of risk managers responsible to manage incidents and issues supporting business functions within Global Delivery.
• Focus on
  
  
  • Analysing and reporting on issues and incidents within the organization
  • Driving a risk culture of timely identification, escalation and resolution of issues and incidents
  • Managing the risk self-assessment process across GD, ensuring all high risk areas have remediation plans in place or risk is being mitigated to an acceptable level.
  • Delivering core risk initiatives and programs
  • Providing support to BRM Business functional leads as relates to area of responsibility
  • Contribute to the overall strategy of the BRM Function collaborating across the global function with functional leads, regional leads and legal entity leads
• Acting as a valued partner to the Global Delivery business functions and the other BRM pillars in the identification, assessment, and mitigation of risk
• Ability to worth with the GD BRM Leadership team on global projects.
• Proven leader with the ability to work in ambiguity and be able to understand and translate risk and control requirements
• Establish positive relationships with key functional teams and leaders within first line of defense business lines. Develop same with Operational Risk, Compliance, and Internal Audit.
• Lead meetings and discussions regarding Incident/Issue Management and first line Business Risk
• Build strong relationships with other Business Risk Management, Compliance, ERM, Audit, Legal and/or business colleagues; collaborate to achieve organizational goals
• Continuously develop deep knowledge of core products, process, financial markets, technology, regulatory obligations and operating model changes; understand impact to your role and responsibilities
• Change agent mentality with the business acumen to interact with senior business stakeholders across the global organization possessing the ability to offer creative solutions to meet all party requirements
• Proven track record in leading and driving risk and control strategies

• Navigate a large, global organization. Build meaningful relationships and develop an effective network.
• Work successfully in a matrixed environment. Effectively manage multiple stakeholders, determine highest priorities for the organization, identify and resolve contention between directives.
• Excellent time management, presentation skills and communication to multiple levels (clients, other 3rd parties, executives, peers, subordinates). Flexibility across multiple communication formats
• Proven track record of achieving/exceeding financial goals through expense discipline and headcount management.
• Demonstrated ability to execute under challenging circumstances and deliver targeted outcomes.
• Demonstrated ability to manage, coach and influence colleagues and virtual team members.
• Cross-cultural awareness and the ability to connect with colleagues globally in a collaborative, open work environment. To serve as a role model of acceptance and flexibility in dealing with colleagues with varying backgrounds.

• Over 18 years' experience within financial services or risk management (in Non-Financial risk management or Business Management)

• Experience interfacing at a senior level with clients, service providers and regulators.
• Strong team leadership, coaching, mentoring, communication and presentation skills
• An ability to think strategically, managing complexity, change and multiple priorities
• A relevant graduate degree or masters qualification that can be leveraged in this role

• Willingness for business travel