Who we are looking for

We are looking for a Vice President - Billing Risk Lead, who will provide leadership and support in mitigating risk from within the first line of defense (FLOD) through engagement and challenge of first line operational activities, control monitoring and enhancement, and execution of risk programs. As part of GD Business Risk Management (BRM) global function, the successful candidate will manage the Billing Risk team that is located in Boston, Italy and India, and work collaboratively with GD Functional teams, firm-wide Business Unit teams, Corporate Audit, and Enterprise Risk Management.

In this role, you will report directly to the Managing Director: Global Delivery Business Risk Management Business Unit (BU) Aligned Team

• Lead Global Delivery Business Risk Management (BRM) for billing.
• Maintain effective partnerships with key senior leaders in the GD Global Billing Operations (GBO) organization, across broader GD Functional teams and other State Street functional areas, to steer and direct effective governance and management of operational risks within the first of line of defense (FLOD), ensuring prompt escalation of keys risks, control gaps and issues, devising and recommending solutions to mitigate and remediate risks outside of tolerance.
• Execute core risk initiatives and programs to materially reduce risks, strengthen and streamline the global process and control environment with a proactive focus on emerging risks, incident trends and root cause themes thereby enabling decisive and timely management response and mitigation.
• In conjunction with GD BRM, provide direction and leadership in the end-to-end incidents and issues management processes for billing, identify issues to improve operational risk mitigation, and provide guidance on design and application of key controls, procedures and best practices.
• Manage and run effective Business Risk and Control governance forums in line with the governance framework. Partner with operational management teams to ensure that a structure is in place which incorporates management metrics to identity risk themes, provide actionable risk insights and reporting needed for informed and decisive data driven decision making.
• Implement and oversee strong risk management processes and frameworks in alignment with methodology and practices employed by GD globally. Coordinate on the implementation of, and adherence to, policies, procedures, guidelines and risk management practices defined and administered by GD BRM and associated partner groups (ERM, Compliance, Legal, Internal Audit, and Business Risk Management).
• Provide advice and support on regulatory and audit exams including SOX/SOC assessments and targeted assurance reviews.
• Partner with the second and third line of defence teams consistent with our risk management and control objectives.

• Superior verbal and written communication skills; it is vital that the candidate possess the ability to articulate complex thoughts in a cogent, linear and method-driven manner and to assimilate information for senior executives concisely and appropriately for the situation at hand.
• Relationship building across various functions and levels within the organization.
• Strong organizational awareness with ability to facilitate and resolve conflicts; ability to make informed, risk optimized decisions under time pressure.
• Demonstrated experience in managing diverse teams across various jurisdictions and large-scale projects.
• Attention to detail and a propensity to drive issues toward resolution.

• Bachelor's degree in Finance, Accounting, Business or related field.
• Minimum 10 years of work experience with internal control methodology, audit and/or testing.
• Independent strategic thinker with an understanding of regulatory and operational risk in financial services.
• Demonstrated leadership capabilities with solid interpersonal skills and the ability to work collaboratively across all organizational tiers; A strong customer service mindset is a must.