Alpha APAC Operational Readiness, Officer

Who we are looking for

State Street Alpha brings together our clients' choice of real-time data and intelligence across the investment cycle to help them make better decisions and deliver growth for their clients. Alpha gives clients access to the complete investment cycle with the power of chose. We are the partner who can help them streamline and improve their day-to-day operations - freeing them to focus on innovation and growth.
The Alpha APAC Operational Readiness Manager is responsible for contributing to client implementations. The successful candidate must be skilled in project management; have excellent verbal, written, and presentation skills; a proven ability to liaise between business/implementation and technology teams and display strong collaboration skills.

• Contribute to operational readiness responsibilities including establishing and developing an overall Operational Readiness framework.
• Liaise with clients in regards to their operational readiness and provide trusted guidance
• Maintain an operational readiness plan for each project and ensure that this plan is updated with progress being tracked against the original baseline.
• Provide the Project Manager for each onboarding projects, with status updates on the progress, issues and risks associated with the Operational Readiness workstream.
• Manage the Green Light Criteria (GLC) process, including the maintenance of the GLC checklist.
• Prepare and socialize the various Operational Readiness artefacts
• Coordinate the system user access processing and tracking
• Documentation and internal/joint agreement of joint Service Level Agreements.
• Planning and executing the post conversion support process
• Managing and tracking third party communications
• Planning and coordination of the User training (both internal & external)
• Work effectively with peers across the region and globally to achieve common goals
• Ensure that the business, systems and client are operationally ready prior to the go-live date.
• Support the Project Manager manage the Change Control and escalation procedures in order to limit scope creep.

• Embrace State Street's corporate values and support a work environment reflective of those values.
• Be a strong team player and demonstrate dedication to group and company goals. This includes working collaboratively across multiple organizations to reach common goals.
• Demonstrate professional maturity and effective time management, being able to multi-task in a fast paced environment.
• Demonstrate the ability to analyse a problem, obtain and evaluate information, and reach sound conclusions.
• Demonstrate the ability to influence and create a unified vision.
• Competencies include: planning, time management, people management, problem solving, attention to detail, communication, negotiation, conflict management.
• Support a culture of commitment, team work, productivity and hard work alongside diversity and work life balance.

• Bachelor's degree or above
• 2+ years of financial industry experience across front office functionality along with middle (IBOR) and back office systems, services and data domains
• Prior experience leading large scale client conversions and onboarding efforts in the financial industry