Certified Techs create a positive and productive environment for our customers and associates as you direct and perform Total Solution Selling on the sales floor. You will be an in-store expert on Tech Services programs, promotions, and technical knowledge as you provide exceptional customer service and drive sales.
After applying, you may have the opportunity to schedule an in-person interview within minutes.
Get great perks.
- Generous paid time off, career development program, and weekly pay
- Opportunity for full time or part time hours depending on the specific store's opening(s)
- Associate discounts on in-store and online merchandise, services and warranty plans
- Discounts at hundreds of retailers, restaurants and more
- 401(k) plan with a company match
- Dental and vision insurance
- Compensation based on qualifications and experience
- And many more benefits
Want more jobs like this?
Get jobs in Somerville, MA delivered to your inbox every week.
Play a key role in helping your store, your people and your customers win.
- Act as the in-store expert on Tech Services programs, promotions, and technical knowledge
- Build relationships with Selling Solutions team to create synergies
- Stay current on new technologies, products, and services
- Perform in-store and on-site installations, services and repairs as needed
- Partner with Tech Services Operations Center team to ensure all remote repairs, installations and services are done on time and to company standards
- Engage and consult with customers to understand their needs and present solutions
- Monitor queues and provide status update to customers
- Be flexible to perform other duties as assigned (i.e. cashier, merchandising)
Essential skills and experience:
- Able to work a flexible schedule based on the store's needs
- Ability to perform PC installations, services, and repairs
- Must be able to achieve Staples Tech Certification within company specified timeframes
- Customer service experience demonstrating the ability to engage and speak to customers and understand their needs
- Collaborate and work with other team members
- Ability to lift/move materials in the 10-50 pound range, climb ladders, stand and walk continuously
Preferred skills and experience:
- 1 to 2 years of technical systems diagnostics, repair and installation experience
- A+ Certification
Staples does not sponsor applicants for work visas for this position.
ABOUT US
The world of working and learning has changed. This is your opportunity to be a part of a brand transformation and growth strategy within the retail industry. Staples is helping our customers and community discover innovative products, services, and inspiration that unlock what's possible, while empowering you to unlock your potential. Our people are the heart of our success and there has never been a better time to join us as we lead the way in a new era of working and learning.
Want to learn more about Staples Stores? Visit RetailCareers.Staples.com for information and to learn about our career opportunities.
Click here to learn more about the employee benefits, programs and perks offered at Staples!
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act; as well as with any other state and local Fair Chance Ordinance/Act regulations.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.