Posted Salary/Rate: $16 per hour
Remote Opportunity - Preference to be based in EST or CST
Monday-Friday 8am-530pm up to $16 per hour
As a Support Representatives for Staples, you will be responsible for supporting customers that purchase services offerings in the stores or online and call to fulfill the services remotely or seek support. They will be instrumental in providing solutions to our customers to deliver a superior customer service experience. This includes operational direction, logging and tracking contacts/calls in Salesforce, and provide options and solutions to store associates, external customers, and the vendor team. Support Representatives will leverage the structured process to deliver service and provide sales options where applicable. Support Representatives will speak directly with store associates, customers and vendor contacts via inbound and outbound phone calls, email, and chat in this role.
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Key Responsibilities:
- The Support Representative will make outbound phone calls, handle inbound phone calls, emails, and chat sessions directly from our customers, stores, and vendors. This includes providing service and solutions as it relates to the business.
- Identify opportunities and point our customers in the proper direction for resolution.
- Log all contacts and calls and document all interactions in Salesforce. Create work orders and service events using our systems.
- Utilize the different levels of the organization to ensure great customer service is always reached.
- Communicate professionally to our customers and speak in terms that can be understood. Provide options and sales opportunities when the situation requires it as well as closing and processing sales through the Staples systems.
Essential skills and experience:
- High School Diploma or GED
- 2+ years of customer support or service experience
- The ability to utilize the knowledge of our business both technical and service related to educate our customers.
- Operational knowledge of Staples Business and Technical Services policy and procedures.
- Technical knowledge and skills, and the ability to use this to educate others
- Strong communication and writing skills
- Ability to keep detailed and accurate notes, and the history of service events
- Problem solving skills as it relates to the customers and the service being provided
- Good organizational skills, good multitasking skills, and time management
- Proven ability to drive operational efficiency and productivity
Additional Information:
- The Support Representative will be working from home, and you must have the required workspace, and reliable high-speed internet
Get great perks.
- Remote Opportunity up to $16 per hour based off skills and experience
- Full time hours, weekly pay, growth opportunities, and generous paid time off; hiring immediately
- 401(k) plan with a company match, medical, dental, vision, life and disability insurance, and many more benefits
- Associate store discount and more perks (discounts on mobile plans, movie tickets, etc.)
ABOUT US
The world of working and learning has changed. This is your opportunity to be a part of a brand transformation and growth strategy within the retail industry. Staples is helping our customers and community discover innovative products, services, and inspiration that unlock what's possible, while empowering you to unlock your potential. Our people are the heart of our success and there has never been a better time to join us as we lead the way in a new era of working and learning.
Want to learn more about Staples Stores? Visit RetailCareers.Staples.com for information and to learn about our career opportunities.
Click here to learn more about the employee benefits, programs and perks offered at Staples!
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act; as well as with any other state and local Fair Chance Ordinance/Act regulations.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.