Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
Job Description
Responsibilities:
As a part of the Worldwide Revenue Operations team, this individual will drive the effectiveness and efficiency of our Customer Success organization by collaborating with leaders within the Customer Success, Sales and Operations teams.
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We have a strong culture of data-driven decision making at Sprinklr and this individual, in collaboration with the rest of the Revenue Operations team will function as a center of expertise for the Customer Success organization.
In order to be successful, this individual will have demonstrable experience in analyses, reporting and processes across a broad range of Revenue Operations and Sales and Customer Success topics such as pipeline, productivity, renewals, consumption and adoption, predictive analytics, reporting and dashboards, and forecasting.
They will also have experience working closely with a number of internal stakeholders, including Operations, Sales, Finance, Marketing, and the Senior Leadership team.
- Report to leaders and regional teams on results, forecasts, and trends with insights and analysis through dashboards, presentations, and reporting
- Develop KPI reporting and key business insights
- Ability to pull data points and analyses together to influence leaders and provide strategic recommendations
- Ready to dig in to complex problems and become an expert in Revenue Operations at every level
- Develop recommendations for new business processes and initiatives to support improvements in Revenue Operations
- Partner with the Sales, Customer Success & Operations leadership to analyze current and past trends in key performance indicators including consumption and adoption, renewals, churn, and expansion
- Develop financial models and analyses for business partners to support optimal GTM decision making
- Communicate initiatives and goals with Senior Management Team
- Support compensation design to determine the metrics and targets that the teams within Sales are measured on
- Partner with cross-functional teams on business initiatives that impact systems, reporting, policies, and process improvements
- Translate business initiatives into actionable objectives for Revenue Operations by developing, coordinating, and implementing a plan then measuring the overall impact and success
Skills:
- Ability to pull data points and analyses together to influence leaders and provide strategic recommendations
- Ready to dig into complex problems and become an expert in Sprinklr's operations at every level
- Ability to thrive in a fast-paced, rapidly changing environment and work under tight deadlines to prioritise multiple deliverables and responsibilities
- Interprets business issues and recommends best practices and innovative solutions
- Detail-oriented and able to maintain a high level of ownership and accuracy
- Communication skills and an ability to partner effectively across the organization from the individual contributor to senior leadership level
- High standards of accuracy and precision
- Ability to think creatively and problem solve; highly driven and self-motivated
Requirements:
- BA/BS or equivalent experience
- Experience across one or more operations functional areas: Revenue / Sales Operations, Business Operations, Consulting, or Finance
- Background in SaaS or a recurring customer subscription model company
- Experience using Salesforce, Power BI & Microsoft Applications
- Experience with data management and an understanding of data transformation and visualisation techniques to drive insights and data-driven decision making
Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.