Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
Job Description
Position Overview:
Field Enablement Business Partners are an instrumental function in developing key skills in the Field teams to secure their exceptional performance, experiences and value to our customers. They equip sellers, solutions consultants, success and revenue team members with relevant programs, training, resources, and tools to provide best-in-class outcome-based selling process and customer value realization in the market.
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They help Field teams develop skills, knowledge, and high-performing habits that help our customers achieve success faster, smarter, and more effectively.
They act as a Business Partner to SVP, Sales in Europe, Americas and Growth Markets.
They are responsible for:
- Designing and delivering the know-how, resources i.e., materials, content, and training programs for the foundational and applied sales skills and competencies,
- Driving, executing and supporting numerous regional and (at times) global enablement efforts.
- Becoming a trusted partner to field leaders as well as the individual contributors
- Improving the effectiveness and efficiency of our Field team to demonstrate differentiated value to our customers.
- Owning tools that employees in their BUs need to thrive in their roles.
The role is instrumental in developing skills to speak our customer's language, articulate their unique business processes and recognize buyers/personas. This role helps sellers maintain relevancy at every single touchpoint in the end-to-end sales engagement lifecycle. The role is responsible for collaborating across cross-functional departments to deliver cohesive enablement programs at the right time.
The Field EBP designs and applies leading learning principles on enablement programs to accelerate comprehension and demonstration of new sales skills in the field.
The ideal candidate will have strong experience in advancing selling skillsets in the field, executing sales enablement programs, and the ability to drive cross-functional teams through outcome-based enablement strategies.
This role requires a well-rounded individual with excellent organizational and interpersonal skills and a proven record of accomplishment in leading sales enablement programs.
Key responsibilities :
- Be the trusted enablement business partner to of sales/success/revenue/sc leaders and sellers in relevant theatre
- Create Enablement plans to achieve business results
- Create content and deliver training programs to achieve results
- Define and deliver to enablement metrics to increase sellers' productivity and reduce churn
- Program Development and Delivery
- Onboarding and Ongoing development
Other deliverables:
- Provide sellers with relevant knowledge, skills and tools to achieve sales objectives/priorities
- Advocate for the sellers/learners and global enablement programs
- Represent enablement in sales meetings/calls (QBRs, All-Hands, etc.)
- Drive awareness of global and regional enablement programs
- Drive feedback into global enablement programs
- Run effective enablement research and discovery
- Collaborate with the broader enablement team and subject matter experts on enablement programs, content, curriculum, deployment and metrics
- Leverage global knowledge assets to construct, deliver or facilitate enablement solution for regional specific sales enablement needs
- Reduce the noise in the field and provide clarity to relevant enablement that drives sales priorities/strategies
- Manage and communicate enablement portfolio including, launches, updates, and success metrics
- Collaborate with cross-functional teams on enablement priorities
- Run effective enablement prioritization with stakeholders
- Build content and facilitate deliveries as appropriate
Qualifications / Capabilities / Experience:
- 5+ years in sales enablement
- 5+ years in sales or supporting sales roles
- Experience in the SaaS technologies
- Experience in Customer Experience Mangement, CCaaS is a plus
- Ability to build trusting relationships with stakeholders
- Manage stakeholder partnerships
- Demonstrate leadership and collaborate across all levels of the organization
- Excellent communicator
- Active and empathetic listener
- Courageous, transparent and articulate communicator
- Comprehends and articulates sales methodologies and operating models
- Read and interpret sales performance reports for strengths and gaps
- Architect/Construct outcome-based enablement programs
- Ability to facilitate design thinking, human centric enablement sessions
- Ability to remain agile in changing and fast-paced environment
- High energy with positive energy and a growth mindset
Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.