Reports to: Vice President, Global Field Operations

Overview:

We are seeking an experienced and dynamic Field Operations Leader to oversee the direction and operational excellence of our Sales teams in the Americas Region.

This role is pivotal in fostering a culture of customer obsession, high performance, and consistent execution in a high impact and highly visible function.

The Americas Field Operations Leader will work closely with regional leadership, bringing a strategic and process-oriented approach to ensure operational discipline and alignment with the company's objectives.

Key Responsibilities:

Leadership & Strategic Direction

• Serve as a key partner to the Americas senior sales leadership team, guiding regional strategy and ensuring operational excellence.
• Provide leadership to drive strategic thinking, while executing with detailed precision in a fast-paced, ever-changing environment.
• Establish and reinforce a culture of excellence, aligning the organization with company values and customer-centric focus.
• Lead and reinforce company values in daily operations, management style, and expectations.
• Lead all facets of our sales operating cadence across all teams in the region.

Field Operations & Execution

• Implement standards of accountability for performance, guiding the organization to meet and exceed business goals.
• Develop and execute policies, performance metrics, capacity models, territory carving, quota setting, and resource allocation.
• Collaborate with regional leaders to lead global forecasts, ensuring the company meets its revenue and retention targets.

Team Management & Development

• Lead a high-performing team, fostering an environment of collaboration, accountability, and continuous improvement.
• Identify, recruit, and retain best-in-class talent, ensuring succession planning and future leadership.
• Develop people, processes, and systems that support the company's growth and scalability.

Performance Metrics & Reporting

• Establish robust performance metrics that communicate the effectiveness of the group across multiple dimensions to different stakeholders.
• Continuously track and optimize the organization's performance through data-driven analysis and reporting.

Qualifications:

Who You Are

• Critical Thinker: Proven ability to collaborate across leadership and teams, influence key decisions, and drive alignment on strategic initiatives.
• Natural Leader: Possess a positive management style, superior communication skills, and unwavering ethics and integrity.
• Customer-Obsessed: Operates with a philosophical commitment to consistently exceed customer expectations.
• Solutions-Oriented: Demonstrates a clear vision with a strong track record of executing against goals.
• Strategic & Operational Focus: Effective in business acumen and operational leadership, especially in high-growth, fast-paced environments.
• Hands-On: Willing to roll up sleeves and undertake key projects that accelerate growth and create value.

Required Experience:

• Minimum of 10 years of experience in leadership roles in business operations.
• Proven track record of leadership in public enterprise SaaS companies.
• Experience in high-growth tech startups is highly preferred.

Education:

• Bachelor's degree required, MBA strongly preferred.

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.

Compensation Range
$176,000 - $234,000 - $293,000

The base salary range for this role at minimum, midpoint and maximum is shown above. It is not typical for a candidate to be hired close to or at the maximum of the salary range. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay also depends on the relative experience, knowledge, skills to our internal peers in the role. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr's discretionary bonus plan, commission plan and/or equity plan, depending on role.

US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees' health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.