Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
Job Description
Title: Associate Director - Product Management
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Experience Required: 5+ years
Required Educational Qualification: BE/ B.Tech/MBA
Job Description Summary:
Product team is responsible for end-to-end ownership of the several Sprinklr products and build products that customers love. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out products that deliver the company's vision and strategy.
Key Responsibilities:
Execution and Project Governance:
- Analyzing and communicating stakeholder needs by translating business requirements into software requirements.
- Owning product modules, responsible for the entire lifecycle of the product starting from requirements gathering, working with designers to get the designs done, working with engineering to ensure timely development and then go to market of the same, including support and delivery.
- Work as a product consultant, talk to some of the largest brands out there, understand their business use cases and then configure the Sprinklr product for them to ensure they are able to solve their business problems in an optimal manner using Sprinklr product
- Use product usage data to understand customer pain points, analyze their preferences & requests and then recommend possible solutions for the product /refine product features based on results and customer feedback.
- Own the product roadmap and ensure it aligns with the strategic goals, incorporate feature requests into product roadmap as well as prioritizing backlog.
- Work as a team to understand product adoption by various brands and establish standard practices to improve adoption
- Industry and Market trends
- Keep track of industry trends including competitors and the industry.
- Prepare reports and showcase demos.
- Metric driven approach
- Define metrics with the team and have them signed off by the stakeholders.
- Have regular review of metrics.
- Team Collaboration and Leadership
- Team player with strong communication skills
- Review team performance
- Ensure overall team acceptance on outcomes from inceptions to execution
- Ability to keep the vision and cultural aspect of the company exhibited within the team
Required Skills:
- Ability to work in a highly challenging startup environment by maintaining high standards of accuracy in terms of quality & quantity
- Strong ownership and accountability attitude with excellent communication and presentation skills
- Good Time management skills with strong ownership and accountability
- Hands on to analyse data quickly to reach relevant insights and understand client needs and map them to concrete solutions
- Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management
- Skilled at working effectively with cross functional teams in a matrix organization
Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.