The Commerce and Customer Service Platform (CCSP) studio within Markets and Subscriptions mission powers the Commerce experience for Spotify. The Commerce Platform Experience (CPX) product area within the studio is responsible for bringing to life the Commerce experience to end consumers (listeners), internal customers and external partners.
Enabling commerce through strategic partners and providing users with the choice of billing is a core strategy for Commerce. The partner product team owns the overall strategy, roadmap, and execution to enable merchandising, sale, and subscription lifecycle management of Spotify products and propositions for users across the globe through partners.
We seek a Senior Product Manager who will lead the end-to-end product strategy for both the user experience and the underlying platform for partners. You will drive seamless, intuitive customer experiences while ensuring the platform capabilities are built for ease of integration and scale.
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You will work alongside a wide network of partners, including partnership business/proposition teams, external partners, and multiple R&D teams within the mission.
What You'll Do
- Define the product vision and strategy for customer-facing experiences, balancing customer needs with business goals.
- Collaborate with designers, engineers and data insights to conduct usability studies, research and A/B testing to find opportunities to address customer struggles and optimise business outcomes.
- Collaborate with stakeholders across business and partners to align product strategy with business needs
- Prioritize features and functionality across user experience and platform to ensure timely delivery and alignment with business goals
- Use data to inform direction and leverage analytics to measure the efficiency of both user-facing features and platform performance.
- Define KPIs and success metrics for tracking performance and measuring product success.
- Oversee the development of the underlying platform capabilities, including APIs, integrations, and data pipelines, to ensure the smooth operation of customer-facing features.
- Stay updated on industry trends to ensure the platform remains innovative and competitive
Who You Are
- 5+ years of product management experience, with a proven track record of successfully launching and scaling products that are both user-focused and technically complex.
- You are experienced in crafting clear product requirements based on research, data, and insights.
- You are an excellent communicator and storyteller, communicating concepts and ideas to team members at all levels;
- You can influence and partner effectively across all levels of an organization and regularly use these skills to improve the work around you.
- You know how to encourage, empower, and support a team to get things done.
- You feel comfortable working across multiple initiatives and balancing many priorities simultaneously.
- You have developed skills in unpacking ambiguous problems and forming clarity and direction around how to solve them.
- Experience leading and working with agile development teams.
Where You'll Be
- You'll be based in London, UK, or Stockholm, Sweden.
Our global benefits
Extensive learning opportunities, through our dedicated team, GreenHouse.
Flexible share incentives letting you choose how you share in our success.
Global parental leave, six months off - fully paid - for all new parents.
All The Feels, our employee assistance program and self-care hub.
Flexible public holidays, swap days off according to your values and beliefs.
Learn about life at Spotify
You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what's playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It's in our differences that we will find the power to keep revolutionizing the way the world listens.
Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world's most popular audio streaming subscription service with a community of more than 500 million users.