Salesforce Administrator

Title: Salesforce Administrator

Department: Information Technology (IT)

Report to: Director, Enterprise Applications

Compensation: $77,600 - $91,400 (Annually)

FLSA: Exempt

Location: Hybrid – 2 days/week in office

All candidates must be within commutable distance of SEO’s offices at 55 Exchange Place, New York, NY 10005, upon hire.  

ABOUT SEO

For more than 60 years, SEO has created a more equitable society by closing the educational and career opportunity gap for ambitious young people. 

POSITION OVERVIEW

Who You Are

SEO is searching for a Salesforce Administrator/Business Analyst to join its IT team. An integral part of the team, this role supports the adoption and implementation of Salesforce across the organization. If you are a person who thrives on developing relationships and partnerships across many cross-functional teams to support the development lifecycle, this may be the job for you. SEO is looking for someone who wants to continue learning and growing in this role to support the mission of the organization. If this sounds like you, don’t hesitate to apply!

What You’ll Do

• Lead Salesforce projects by tracking updates, coordinating with stakeholders, assisting in user testing, and supporting vendor processes to ensure successful implementation and adoption.
• Gather business requirements, analyze workflows, and translate them into scalable Salesforce solutions using best practices across the full project lifecycle—design, build, test, deploy, and post-launch support.
• Configure and maintain Salesforce, including custom objects, automation, reports, and third-party integrations, to align with business needs.
• Develop and lead training sessions and live demos for end users and stakeholders, ensuring effective adoption of Salesforce solutions.
• Provide application support, troubleshoot issues, and resolve Salesforce system defects to enhance user experience and functionality.
• Oversee Salesforce application management, including ongoing configuration, maintenance, and performance optimization.
• Adapt quickly to new Salesforce features, tools, and best practices, ensuring continuous improvement and innovation in system processes.
• Act as a data steward, ensuring standard practices for data integrity, governance, and security within Salesforce.

QUALIFICATIONS

• 3+ years working as a Salesforce administrator for an organization or department.
• Demonstrated ability to understand and articulate complex requirements to individuals of varying experience.
• A self-starter able to prioritize tasks and organize information, work independently, and use good judgment.
• Experience integrating 3rd party platforms and tools into Salesforce, including AppExchange tools.
• Strong business and technical writing skills.
• Salesforce Administrator Certification required. Platform App builder certification preferred.
• Tableau experience a plus, but not required.

COMPENSATION & BENEFITS 

SEO offers a competitive compensation package and comprehensive benefits plan including low-cost health, vision, and dental options, a generous holiday schedule and PTO policies, disability coverage, fully paid time off for new parents, and employer contributions to health reimbursement and retirement accounts. We are constantly working to improve our benefits each year based on the needs of our employees. We value wellness and strive to put people first and foremost.

The compensation listed in this posting reflects what SEO believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and SEO reserves the right to modify this pay range at any time.

EEOC Policy

At SEO we are committed to cultivating a team that embodies the backgrounds and experiences of the constituencies we serve and the communities we live in, and a workplace that reflects the impact we make in the world. Candidates from all communities – including people of color, women, members of the LGBTQIA+ Community, veterans, and people with disabilities are strongly encouraged to apply.

Equal Employment Opportunity is not just the law, it is our commitment.

Sponsors for Educational Opportunity is an Equal Opportunity/Affirmative Action Employer – M/F/D/V. We will consider all qualified applicants for employment regardless of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other legally protected status.

If you need accommodation while applying for a role with SEO, due to a disability, please email SEO Talent.

THE ORGANIZATION

Established in 1963 by Michael Osheowitz, SEO (Sponsors for Educational Opportunity), is an educational non-profit focused on improving outcomes for students from underserved backgrounds. For over 60 years, SEO has been an innovator in education, mentorship, and creating educational programs and opportunities that maximize the full potential of our participants. Each year SEO serves 7,000+ participants nationally, and the organization is widely recognized for developing best-in-class programs with exceptional results.

Not every SEO participant is on the same journey, but all are hungry for opportunity and SEO creates an ecosystem of excellence. Learn more about SEO's programs here: https://www.seo-usa.org/our-programs/