Responsibilities:
• Manage incoming Marketing related calls in a Contact Center environment
• Navigate Blue Cube, Floor Plans, Planograms, and other Marketing materials while researching problems
• Identify pricing implementation and product assignment problems, recommend solutions, and communicate the course of action to appropriate areas within the Organization
• Stays apprised of all Marketing and Advertising initiatives
• Tracks known issues to attempt one call resolutions with callers
• Identifies deficiencies in department policies, procedures, systems, and practices; Recommends solutions accordingly
• Provides support to Operations and Marketing via reporting and analysis
• Navigate IDS, ServiceNow, Inform.net, and other Maintenance materials.
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• Create work orders for maintenance technicians, managers, and store personnel.
• Log relevant cases and tech support to the Help Desk
• Dispatches car wash and safe work orders to appropriate vendors.
• Responds to emails from other departments and outside contractors and vendors.
• Investigates store fuel tank issues and clears alarms by running tank line tests.
• Provides support to other departments within Speedway for maintenance related issues.
• Completes other duties, including special projects, as assigned by Supervisor. • Possibility of working evening, nights, weekends, and holidays (via a set schedule)
Education Requirements:
• High School Diploma or GED Experience with Word, Excel, and other MS Office suite applications
Required Skills:
• Excellent communication skills and the ability to research and resolve issues
• Solid understanding of basic computer functions
• Ability to multi-task
• Ability to conduct and complete Company business in a professional and ethical manner
EEO Statement
Speedway is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.
In Compliance with the Americans with Disabilities Act and other applicable laws, we offer reasonable accommodation in the employment process. If you are unable to complete the application process due to a disability, please contact 1-888-225-5735, option 4.