Join the Clean Energy Revolution

Become a Key Accounts Senior Advisor at Southern California Edison (SCE) and build a better tomorrow. In this job, you'll be acting as a corporate liaison to large, complex, and politically sensitive essential use customers. Core job responsibilities include the capability to resolve immediate and complex issues threatening customer ability to provide critical care or service 24/7 and providing consultative sales and marketing of electric energy programs and services in support of customer goals and SCE program goals/strategy often acting in a manner similar to project management.

As a Key Accounts Senior Advisor, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone by consulting with customers to assess their business needs and requirements, identifying value added company programs, services, and/or innovative solutions to address their needs. The individual balances and translates customer-driven support activities into Customer Engagement Division (CED) key performance indicators including Customer Satisfaction, Demand Side Management, Distributed Energy Services and Transportation/Building Electrification.

• Oversees the mass analysis of customer bill impacts resulting from rate changes (i.e., NKAs)
• Defines KPIs and monitors product usage on accounts to determine appropriate relationship management strategy
• Implements service and program adoption plans while executing against key customer strategies
• Utilizes deep insights into business and consumer to sustain and grow business while proactively addressing issues and opportunities and making appropriate recommendations to management
• Oversees sales performance metrics along with building and orchestrating leads and sales pipeline activity
• Identifies opportunities by organically growing current business and identifying potential new sales and partnerships
• Oversees and delivers proposals, including oral presentations to decision makers and subsequent contract negotiations
• Participates in formulating and implementing complex long / short range, marketing, product, promotion and pricing strategies and plans for assigned customers
• Oversees the implementation process to ensure a smooth onboarding experience for new and existing customers
• Drives process improvement opportunities to ensure seamless and easy customer experience and a focus on operational efficiency and continuous improvement
• A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.

• Ten or more years of experience in account management.

• Bachelor's degree or higher in Business Administration or related field
• Experience in serving or selling to large and complex non-residential customers.
• Experience in managing complex projects involving multiple team players, acting as a liaison internally and externally, motivating and holding team members accountable to deliverables and timelines.
• Experience industry knowledge of SCE's complete electrical infrastructure, rules, and tariff options including issues such as Transportation Electrification options, NEM, Interconnection guidelines, Rule 15, 16, and 29.
• Utilizing data analytics to gain insights into customer behavior and preferences, including making informed decisions based on data to improve customer satisfaction and business outcomes and leveraging tools and technologies to track and analyze account performance.

• This position's work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.\u202f Unless otherwise noted, employees are required to work and reside in the state of California.\u202f Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.
• The primary work location for this position is (Irwindale, Westminster, Rialto, Tulare, Ventura or Redlands).
• Position will require up to 50% traveling and being out in the field throughout the SCE service territory.
• Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!
• Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.