Account Management, Senior Specialist

Join the Clean Energy Revolution

Become an Account Management, Senior Specialist at Southern California Edison (SCE) and build a better tomorrow. In this job, you'll represent SCE and provide account management support/consultative sales to our mid-size commercial and industrial customers through resolution of customer care concerns including billing and outages, promoting SCE's Integrated Demand-Side Management (IDSM) programs, supporting Transportation Electrification (TE) and Distributed Energy Resources (DER) initiatives and driving customer satisfaction through telephone and virtual communication methods. As an Account Management, Senior Specialist, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?

• Negotiates and enforces customer contracts and contract revisions
• Collaborates with marketing, technical sales, product, and legal to ensure successful execution of new programs and services
• Promotes product development activities to prospective and existing customers and provides customer feedback to product development for continuous improvements
• Maintains up-to-date customer records including customer interactions, profiles, and account management activity
• Manages all day-to-day sales efforts including development, qualification, and execution of sales opportunities through cold-outreach (direct/indirect) and introductions
• Reviews and analyzes performance data as compared to peer set or competitors to gain insight into improvements required
• Maintains and retains existing customers by proactively reaching out to existing accounts on a regular basis
• Maintains ongoing customer relationships using account management principals to ensure customer satisfaction and develop future opportunities
• Develops forecasts for accurate weekly, monthly, and quarterly targets
• Oversees the mass analysis of customer bill impacts resulting from rate changes (i.e., NKAs)
• A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.

• Five or more years of experience in account management.

• Bachelor's Degree in Marketing, Engineering, Business, Economics, or a related discipline.
• Experience with the following data bases: C4C, SAP, and/or Salesforce.
• Ability to build productive business professional relationships.
• Excellent selling, verbal, written and negotiation skills
• Ability to multi-task, prioritize and manage time effectively.
• Strong phone presence and experience making many customer calls per day.
• Four or more years' experience in the energy industry, utility rates, and/or regulated utility processes.
• Experience integrating work across relevant areas, develop the business and services to enhance customer satisfaction and productivity, manage risks appropriately, develop and execute business plans, manage information, and provide exceptional service to internal and external customers.
• Experience with Project management.

• This position's work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.\u202f Unless otherwise noted, employees are required to work and reside in the state of California.\u202f Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.
• There are various work locations for this position: Rialto, Irwindale, or Westminister .
• Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!
• Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.