ABOUT SOTHEBY'S
Established in 1744, Sotheby’s is the world’s premier destination for art and luxury. Sotheby’s promotes access to and ownership of exceptional art and luxury objects through auctions and buy-now channels including private sales, e-commerce and retail. Our trusted global marketplace is supported by an industry-leading technology platform and a network of specialists spanning 40 countries and 70 categories which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Design, as well as collectible cars and real estate. Sotheby’s believes in the transformative power of art and culture and is committed to making our industries more inclusive, sustainable and collaborative.
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THE ROLE
As an Ambassador of Sotheby’s, you will be entrusted with the mission of achieving sales targets defined by the management and proactively developing a portfolio of both local and international clients. Your dedication will translate into delivering a flawless and exclusive luxury experience to every client: this will be accomplished through the art of storytelling, deep product knowledge, and state-of-the art retail hospitality. Additionally, you will be a proactive contributor to the daily operations of the boutique and will play a crucial role in assisting the Boutique Manager in upholding our company's policies and procedures.
RESPONSIBILITIES
- Achieve and/or exceed the monthly and annual individual sales targets while contributing to the Boutique overall goal
- Ensure an outstanding and consistent client experience by providing customized advisory according to the client needs, solid expertise and knowledge across the different product categories, and ultra-luxury hospitality services
- Cultivate new and existing client relationships through exceptional retail experience, appropriate follow-up, and any specific CRM initiatives
- Consistently and accurately capture client data for retention purposes and long-lasting relationship building
- Partner with the Boutique Manager and the local marketing team to develop a plan to support, and participate to, in-store and offsite events
- Assist the Boutique Manager in providing Retail Excellence in daily operations: floor management, visual merchandising, inventory control, opening & closing duties
- Demonstrate a thorough understanding of security and compliance policies, and provide support to other Client Advisors when needed
- Be aware of the surrounding luxury competitive environment, its dynamics and market trends
IDEAL EXPERIENCE & COMPETENCIES
- Minimum 5 years of sales experience in a similar role within the Luxury Retail world
- Extensive knowledge of the high jewellery business, supported by education and credentials from institutions such as GIA, Gem-A, HRD, or equivalent.
- High standards of client services and luxury hospitality
- At ease in engaging, networking and selling to HNWI and UHNWI: good understanding of their consumer behaviour
- Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy
- Customer oriented, strong collaborative spirit, and excellent communication skills
- Able to work retail hours including weekends
- MS office and Computer literacy
- Fluent in German and English, any other language skills a plus
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The Company is an equal opportunity employer and considers all applicants for employment without regard to race (including, without limitation, traits historically associated with race, such as natural hair, hair texture, and protective and treated or untreated hairstyles), color, creed, religion, sex, sexual orientation, marital or civil partnership/union status, national origin, age, disability, pregnancy, genetic predisposition, genetic information, reproductive health decision, sexual orientation, gender identity or expression, alienage or citizenship status, domestic violence victim status, military or veteran status, or any other characteristic protected by federal, state/province or local law. The Company complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it operates.