Quality Assurance Supervisor

There's a Place for You at Crawford Electric Supply.

A career at Crawford Electric Supply is more than a job. You're investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. Crawford Electric Supply offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory or other building - you can find it here. We operate throughout the southeast region of the United States, and are part of the Sonepar group, the world's #1 electrical distributor with over 45,000 associates around the globe.

Being "Powered by Difference" means we respect and value diverse perspectives. Crawford Electric Supply we offer a supportive culture and great benefits, and as part of the larger Sonepar group, we can offer exciting opportunities to grow your career.

1. Build and Manage QA Framework:
   • Establish the QA department, including protocols, workflows, and performance metrics.
   • Ensure alignment and collaboration with the QC team to maintain consistency across quality initiatives.
   • Develop and document Standard Operating Procedures (SOPs) specific to QA functions.
2. Team Leadership and Development:
   • Supervise QA and QC Coordinators, delegating responsibilities and fostering a culture of accountability and growth.
   • Provide training and mentorship to team members, ensuring they are equipped to meet performance goals.
3. Audit Management:
   • Design and implement regular QA audits to evaluate processes, identify inefficiencies, and recommend improvements.
   • Collaborate with QC personnel to address non-conformances identified during audits.

1. • Develop metrics and KPIs to track the success of audits and corrective actions.
2. Continuous Improvement Initiatives:
   • Partner with QC personnel to analyze trends in Customer Service Issues (CSI) and root causes.
   • Propose and implement preventive measures to reduce recurring errors and improve process efficiency.
   • Lead cross-functional initiatives to enhance product quality, operational efficiency, and customer satisfaction.
3. Reporting and Metrics:
   • Oversee the preparation of daily, weekly, and monthly Quality reports, summarizing audit findings, CSI trends, and corrective actions.
   • Present data-driven insights to leadership to support decision-making and strategic planning.
4. Collaboration and Stakeholder Engagement:
   • Ensure seamless communication and collaboration to resolve quality issues within designated timeframes.
   • Participate in periodic review meetings to align Quality strategies with departmental and organizational goals.

• Bachelor's degree in quality management, operations, or a related field (preferred).
• Minimum 3 years of experience in quality and/or service assurance or quality control, with at least 1 year in a supervisory role.
• Strong knowledge of QA/QC principles, root cause analysis, and corrective/preventive action planning.
• Familiarity with Lean, Six Sigma, or other continuous improvement methodologies.
• Excellent leadership, communication, and organizational skills.
• Proficiency in using WMS tools and software (Preferably Solar Eclipse /ETerm

• Healthcare plans
• Dental & vision
• Paid time off (no waiting period to utilize)
• Volunteer time off
• Paid parental leave
• 401(k) retirement savings with company match
• Professional and personal development programs

• Opportunity to become a shareholder
• Employer-paid short- and long-term disability
• Employer-paid life insurance for spouse and dependents
• Robust wellness program
• Gym reimbursement
• Employee Assistance Program (EAP)