Since 1929, Springfield Electric has focused on providing value to each customer throughout the electrical supply chain. The company has strategically expanded to include distribution centers throughout the Midwest, including Illinois, Indiana, Iowa, and Missouri, to better serve all customers locally and internationally. Today, Springfield Electric strives to continue the legacy of delivering exceptional customer service and value to the markets we serve.

As a part of Sonepar, a worldwide leader in electrical distribution, we have a global reach that allows us to offer excellent benefits and develop innovative solutions, while maintaining our strong local roots and close-knit culture.

The Office Coordinator is responsible for greeting all on-site customers/visitors and answering and directing incoming phone calls. The Office Coordinator is also responsible for the daily processing of customer payments and branch mail.

• Answers all incoming calls in a professional manner and transfers them to the appropriate person.
• Greets and assists all persons visiting the branch in a professional and courteous manner, routes them to the appropriate person.
• Sorts, distributes and sends incoming and outgoing mail, faxes, and branch data processing reports.
• Provides administrative support to sales associates and management team members.
• Processes customer payments, including posting to the computer operating system, and prepares and submits the payments for the branch banking deposit, referring all discrepancies to supervisor.
• Processes and reconciles the daily cash box journal.
• Scans daily truck manifests into computer operating system.
• Enters return and/or rebill sales orders to correct previous billing errors or discrepancies.
• Expedites open negative return purchase orders.
• Provides special handling of invoices and statements for identified customers.
• Assures proper tax-exempt forms are on file for applicable customers.
• Reviews computer operating system's invoice preview queue weekly and on the last day of every month.
• Processes monthly rebate report, resolving vendor charge-backs, as appropriate.
• Processes debit memos associated with vendor sponsored events
• Monitors unbilled stock aging report.
• Monitors material transfer register and reports activity discrepancies to supervisor.
• Maintains hard-copy receiving, cash box, and manifest files.
• Monitors and orders office and warehouse supplies as appropriate. Monitors the maintenance needs of office equipment (photocopier, postage machine, etc.).
• Adds/maintains information to contact lists.

• Commitment to and demonstration of high ethical standards governing professional behavior and interactions.
• Demonstrated ability to communicate clearly in written and verbal formats.
• Demonstrated time management and organizational skills, including an ability to plan and manage multiple priorities simultaneously.
• Proven attentiveness to detail coupled with problem analysis and resolution skills.
• Ability to accurately manage large cash transactions.
• Proven proficiency in data entry and 10-key pad.
• Proven proficiency in general personal computer application and Microsoft Office software (Word, Excel, etc).
• Strong customer service orientation.
• Ability to work well in a team environment.

• High School diploma or equivalent.
• One (1) or more years of experience in general office work.

• Associate degree in business, management, office professional, or closely-related field.
• Three (3) or more years of work experience in a business office environment, including front-line receptionist duties.

• Ability to sit for prolonged periods of time.
• Ability to utilize a computer keyboard, computer monitor, adding machine, and telephone for prolonged periods of time.
• Ability to lift, carry, and otherwise transport work-related materials that frequently weigh up to 25 lbs. and that may occasionally weigh in excess of 25 lbs.