Founded in Denver in 1987, QED aims to provide high-quality electrical products and services to the industry. QED employs over 500 associates across 18 branches within Arizona and Colorado to serve commercial and residential contractors, industrial facilities, and OEM businesses.

At QED, we embrace what makes us unique. As a company with local roots and global reach, we excel at the diversity of our Associates and the different ways each of us contributes to our success. What keeps us at the forefront of progress? OUR PEOPLE. No matter where they work or who they are, we trust their individual skills and qualities and give them everything they need to reach their full potential.

Job Summary

The Counter Sales Manager will monitor sales metrics and manage the Counter Sales Team. They will collaborate with various professionals, so it's essential that they have excellent communication skills and feel comfortable working in a team environment. They should also be able to lead and motivate the sales team to achieve specific goals. Ultimately, the Counter Sales Manager should be able to build a high-performance sales team to ensure customer satisfaction by performing the following duties.

• Advises and instructs subordinates in all aspects of work.

• Greets customers on sales floor. Practices good interpersonal relations, using tact, courtesy, a positive attitude toward customers and co-workers, pleasant telephone and email etiquette, and a general attitude as a representative of goodwill on behalf of the company at work or during company travel.

• Handles difficulties with customers and coworkers with diplomacy and seek assistance when needed.
• Resolves customer order problems and complaints promptly.

• Displays merchandise, suggests selections that meet customer's needs, and emphasizes selling points of article such as quality and utility. Recommends additional products related to customer needs.

• Acquires, uses and continuously develops personal technical knowledge of general and specialty electrical products to assist customers and other company personnel.

• Determines make, type, and quality of product desired by being familiar with products sold in the department by use, vendor, location in warehouse, catalog and catalog number, other reference materials, and special selling points.

• Describes or demonstrates product, using samples or catalog, and emphasizes salable features.

• Identifies and uses appropriate company and/or customer pricing systems.
• Provides oral and written quotations or estimates of prices, terms and delivery for standard, complex or non-standard products.
• Prepares cash or charge sales tickets with required identification, necessary information for customer, product, price, and sales tax status for processing, shipment and delivery of merchandise in a timely manner. Follows up with any specific record-keeping requirements.

• Receives payment or obtains credit authorization.
• Requisitions merchandise from stockroom and/or withdraws for immediate delivery, delayed customer pick-up, company truck delivery or shipment by common carrier. Loads customer materials for "will call" orders.

• Prepares correspondence and reports necessary for business transactions.
• Sell and promote branch and companywide promotions and specials as directed.
• May support warehouse duties as needed.

• Proven work experience as an Counter Sales Representative with leadership expereince
• Hands on experience with CRM software and MS Excel
• In-depth understanding of the sales administration process
• Excellent interpersonal and team management skills
• Strong analytical and organizational skills
• Numerical abilities and problem-solving attitude

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

• Ability to prepare electronic reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, decimals and metric scales.
• Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.

• Ability to interpret a variety of instructions furnished in written, oral, electronic, diagram, or schedule form.
• Ability to utilize basic computer functions with Microsoft Windows, Office, and various software programs.

• Benefit eligibility after 30 days of employment including several company paid benefits
• 401(k) eligibility with competitive company match
• Access to wellness rewards, discount plans, paid parental leave and Employee Assistance Program (EAP) services
• Vacation, Holidays, Personal/Sick Days, Jury Duty, Bereavement Days
• Promotional opportunity
• Work in a fast paced and innovative company, meeting passionate associates with diverse backgrounds and experiences