UK Trade Consultant - Soho Home

The Role...

We have an exciting opportunity for an ambitious & self-motivated Trade consultant to join our Trade team and drive our business in London. Supported by our retail team in the UK, you’ll be responsible for growing the UK trade customer base, retaining existing trade customers and delivering against financial targets.

From acquiring new customer leads, hosting events in our Studios, and developing strong industry relationships; to assisting with order placement, hand-holding your clients order prior to sale and implementing a customer retention strategy.

This is a client-facing role and will require a pro-active approach to customer growth and a creative problem-solving approach to trade orders. The role will encompass both administrative and sales responsibilities. Prior client/ account management experience is a plus.

Main Duties...

• Actively build, maintain and grow relationships with existing and new Soho Home Trade clients in London and surrounding counties
• Provide expertise, guidance and an elevated service to clients looking to use Soho Home for interior design projects, including expert guidance on pricing, lead times, and product availability
• Conduct onboarding and discovery calls with new users to welcome them to the trade program, introduce clients to our benefits and services, and identify opportunities for sales.
• Guide news users through their first purchase, ensuring a positive and smooth experience.
• Attend in relevant industry events, trade shows, showroom events, and industry networking functions.
• Own each touch point of the client experience from initial contact, creating quotes, right through to order management, logistics, delivery and install.
• Conduct meetings/presentations with trade professionals on our new product lines, materials, and design of Soho Home.
• Collaborate with design teams to solve complex design challenges and offer creative solutions
• Hold a passion for interiors and a keen interest in immersing themselves into the Soho Home brand in order to become a leader in product and interior knowledge
• Report and provide feedback to the leadership team.

What We Are Looking For…

• Highly organized and self-sufficient with a passion for building and developing the trade business.
• Previous experience as a trade account manager or client management within design industry
• Proficient user Microsoft office suite.
• Experience in using salesforce or other CRM system.
• Excellent written and verbal communication skills.
• Passionate in people and maintaining relationships.
• Results oriented

Benefits...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your potential, we offer training to develop the technical and managerial skills necessary to grow your career.

• Every House Membership applicable after 1 years' service
• Weekly Pay
• Free lunch at Store X Café in 180 Strand on Mondays and Fridays
• 50% off Food & Drink in Soho House venues, 7 days a week
• Staff Room Rate; Any Bedroom, Any House, $100 a night
• Private Health and Dental Care
• Life Assurance
• Birthday Day Off
• Up to 50% Staff Discount on Cowshed & Soho Home
• In Office Dog Policy
• Season Ticket Loan
• Christmas Office Closure
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.