The role…

At Soho House a House Manager is an experienced Front Office professional who has a depth of knowledge working within luxury, high-end and boutique properties with rooms (hotel). At Soho House, the House Manager is responsible for the overall management and operation of Rooms (Housekeeping and Hotel) and Front Office (Front Desk, Reservations, Cowshed Spa, Maintenance, and Minibar).

A successful House Manager has previous experience managing a high-volume, elevated and customer driven boutique property. In addition to a keen eye for detail, and unmatched enthusiasm for hospitality and the Soho House brand.

Main Duties

• Influential leader oversees daily rooms, spa, front office, maintenance and housekeeping operations by implementing, reefing and promoting efficiency through motivation and staff education
• Develop and monitor yearly departmental goals, related to payroll, expenses, staffing levels and guest service Create monthly budgets; keep rooms, expenditure, and staff costs in check as well as guests’ correspondences, process all guests and members claims and disputes; Emphasis on accuracy and proper follow-up
• Adhere to local and regional health and safety laws and regulations by coordinating regular walk throughs and providing the team with necessary training, tools and resources to ensure a safe and heathy work environment and experience for members as well as guests
• Participate in identifying talent gaps, interviewing and hiring management team and staff as well as host staff meetings and coordinate training opportunities to develop and grow your team’s skills as well as provide counseling and discipline when applicable
• Oversee each department head schedule to ensure adequate coverage and coordinate leadership meetings to communicate specials, events, marketing, membership engagement and the exchange of ideas, information, and opinions to formulate programs, arrive jointly at decisions, conclusions and identify solutions
• Proactively set goals, action items and maintain a high-level of organization to achieve and meet deadlines by identifying revenue gaps and opportunities to increase sales and marketing activities to maximize revenue by creating, coordinating, and implementing action plans and measuring results   

Required Skills/Qualifications

• Minimum of 7-10+ years’ experience managing operations specific to; Front Office, Rooms, Housekeeping, Maintenance and reservations
• Extensive knowledge of Opera, Salesforce, Open Table and Google Sheets is a must
• Detail oriented, ability to multitask and work in a fast-paced environment
• Customer services oriented and excellent verbal and written communication skills
• Flexible schedule, evenings, weekends as needed
• Bilingual language skills a plus
• Hospitality Degree preferred

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to make periodical fast paced movements are required to go from one part of the property to others.
• Must be able to move, pull, push, carry or lift at least 30 pounds.
• Must be able to occasionally kneel, bend, crouch and climb is required.
• Must be able to perform physical activities such as lifting, cleaning, and stooping.
• Must be able to stand, walk, lift, and bend for long periods of time.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off: Full- Time Employees have sick day's + vacation days
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.