Who We Are…
We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact. www.sohohouse.com/careers. We’d love you to come on board as our next Spa Supervisor!
The Role…
We are seeking an experienced Spa Supervisor to join our team at Soho House Rome. The Spa Supervisor is responsible for the efficient management of the Cowshed Reception and booking system, ensuring the team consistently provide an exceptional service and spa experience for our members.
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- To develop and incentivise the reception team to ensure that targets are achieved;
- Liaise effectively with Lead Therapist to ensure that the correct level of support, training, incentives and promotional activity is maintained;
- Work with General Manager and House Manager ensuring the correct budgetary controls and financial planning is in place with regard to achieving budgets;
- Demonstrate our Soho Ways through behaviours at work and encourage team members to do the same;
- Run and manage wellness events, pop ups, and brand partnerships;
- Supporting with Supervisory duties across the wider Healthclub when required.
What we are looking for in a Spa Supervisor...
- Strong interpersonal skills
- Customer / member experience focused
- Passionate about the industry
- 1-2 years’ experience in a busy high-profile Spa facility (preferred but not essential)
- Team player who communicates well with all colleagues
- Punctual, reliable and trustworthy
- Sense of urgency
- Yes, yes, yes mentality
- Ability to multitask and work in a fast-paced environment
- Flexible and available to working both opening and closing shifts when required
Required Skills/Qualifications
- Flexible schedule and ability to work weekends and holidays as needed
- Ability to multitask and excel in a high-volume and demanding fast-paced environment
- Book 4 Time Knowledge
Physical Requirements
- Must be able to seize, grasp, turn and hold objects with hands.
- Must be able to work on your feet for at least 8 hours.
- Fast paced movements are required to go from one part of the club to others.
- Occasionally kneel, bend, crouch and climb as required
Expected working hours for a Spa Supervisor:
- Varying shift times across the seven days, to include working evenings, weekends, opens & closes