The role…

We have an exciting opportunity for an ambitious & self-motivated Trade Consultant to join the Soho Home team and drive our business. Supported by our retail teams in North America & the UK, you’ll be responsible for building a new trade customer base and delivering against financial targets.

From acquiring new customer leads, hosting events in our Houses, and developing strong industry relationships; to assisting with order placement, hand-holding your clients through the delivery process, and implementing a customer retention strategy. This is a 360 role with a great amount of autonomy.

Main Duties

• Actively build, maintain, and grow relationships with existing and new Soho Home Trade clients around the Austin area. Building a localised key account strategy to deliver commerical growth.
• Provide expertise, guidance and an elevated service to clients looking to use Soho Home for interior design projects.
• Work in partnership with the UK Trade team to grow the Soho Home Trade program in the US.
• Own each touch point of the client experience from initial contact, creating quotes, right through to order management, logistics, delivery, and installation.
• Play an active role in the local interior design community, identifying potential new clients and networking opportunities. Both hosting your own and representing Soho Home at industry events.
• Represent the Soho Home aesthetic and brand vision through all instalments.
• Hold a passion for interiors and a keen interest in immersing themselves into the Soho Home brand.
• Be a leader in brand and product knowledge. Confident to share with design community through clientelling process and learning events. 
• Report and provide feedback to the leadership team. Including identifying potential partnership and case study opportunity with key clients
• Performs other duties as assigned by supervisor/manager.

Required Skills/Qualifications

• Highly organized and self-sufficient with a passion for building and developing the trade business.
• Previous experience as a trade account manager or client management within design industry
• Proficient user Microsoft office suite.
• Experience in using salesforce or other CRM system.
• Excellent written and verbal communication skills.
• Passionate in people and maintaining relationships.
• Results oriented

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet for at least 8 hours.
• Must be able to move, pull, carry, or lift at least 50 pounds.
• Occasionally kneel, bend, crouch and climb as required.