The role…
At Soho House, a Runner is responsible for a range of tasks including preparing tables, serving orders, explaining meals, and facilitating collaboration between the kitchen and servers. A Runner also assists the servers in providing quality hand-plated service to all guests who come to Soho House. As a Food Runner, your goal will be to provide our members and guests with outstanding customer service and actively help to improve their overall dining experience.
A successful Runner thrives in a fast-paced environment, can problem solve in high-pressure situations, and remains calm, approachable, and professional.
Seasonal Position: This role is expected to run from April 30 to September 30.
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Main Duties
- Responsible for following Steps of Service set by Soho House & Co that includes but is not limited to; Refill water glasses and coffee cups, clear finished dishes, crumb the table, replenish all table supplies, expedite food orders
- Accommodate special requests from guests or an alternative solution that better suits business needs or advise management to further assess and provide options
- Thrive in high-volume and elevated service environment. Ensure the delivery of a seamless service by thinking quickly on your feet, managing/anticipating guest and member needs, and ensure servers, Executive Chef, and General Manager are supported.
- Ensure food orders are finished being plated and coursed out correctly before appropriately serving to members/guests
- Adhere to health and safety policy (allergy procedures) is followed as well as all Company processes, methods, and standards, and local, state, and federal law as applicable
- Work as one team with one goal; to serve members and guests their food and/or drink items promptly and support the team by running items from the expo and the service bar that are outside of your section to
- Clean and stock server alley and expo area
- Knowledge of the menu, with the ability to make suggestions to those who asked by members and/or guests
Required Skills/Qualifications
- Minimum of 2+ years’ experience in similar capacity
- Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure
- Must be hospitable, approachable, passionate about customer service, and respectful towards colleagues and guests
- Must be able to demonstrate competency as outlined in the training schedule and Club School
- Must be able to work flexible shifts and schedules, including weekends and holidays as needed
- Ability to take direction, work in a team environment, and autonomously
- Tips certified and POS knowledge
Physical Requirements
- Must be able to seize, grasp, turn and hold objects with hands.
- Must be able to work on your feet for at least 8 hours.
- Fast paced movements are required to go from one part of the club to others.
- Must be able to move, pull, carry, or lift at least 40 pounds.
- Occasionally kneel, bend, crouch and climb as required.
Why work with us...
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
- Health Care + 401K: Medical, Dental & Vision as well as Retirement fund with a 2% match
- Paid Time Off: Vacation, Personal, and Sick hours
- Career Development: Soho House can progress your career domestically or internationally, as well as, managerially or technically
- Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
- Learning & Development: An extensive range of internally and externally run courses are available for all employees
- Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and participate in trips, trainings, and events. Available to all.
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to
- Team Meal: While on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge
In accordance with Illinois law, the salary range for this role if filled within Chicago is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.