Safety & Operations Manager - London

What's in it for you?

• Weekly Pay
• Team meal whilst on shift prepared by our chefs
• £20 Taxi Contribution for late shifts (post 2am – 5am / Uber)
• Clothing Allowance (Applicable to non-uniformed manager roles)
• Every House Membership
• 50% off Food & Drink, 7 days a week
• Staff Room Rate; Any Bedroom, Any House, $100 a night
• Private Health and Dental Care
• Life Assurance
• Day off on your birthday
• Up to 50% Staff Discount on Cowshed & Soho Home
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more

The Role… 

The Safety & Operations Manager will ensure that Soho House provides a safe and secure environment that protects and safeguard all House guests, employees, contractors and all House assets.  Demonstrating a professional approach, you will work with all managers and employees to ensure compliance with legal and operational security, fire and life safety requirements and drive a culture of performance and safe behaviour.

Main Duties…

• Be the first point of contact for all BOH operational matters, including prevention and response to issues which pose a risk to business
• Drive performance by establishing safety and maintenance priorities, identifying high risk areas, initiating actions to reduce risk exposure and communicating with managers about safety needs and problems
• Lead the inspection and monitoring of the security and maintenance program in the House. This includes credit card payment control, key control, CCTV and all other physical security provisions, and monitoring employee entry and exit from the premises
• Lead on managing all licensing conditions in conjunction with local licensing authority and maintaining all relevant logs
• Oversee and manage BOH personnel, including maintenance and cleaners ensuring staffing levels are appropriate, and support event setup
• Manage BOH operations ordering and cost control, such as invoice reconciliation, cheque requisitions, accruing and prioritizing purchases, in line with budget
• Overseeing third party contractors on site when conducting general maintenance works and inspections, ensuring a clear process is in place to monitor access, follow company working practices and manage costs
• Working closely with the Regional Head of Health and Safety in developing and instigating group initiatives
• Prepare regular activity reports for GM and management team
• Conduct or coordinate investigations into incidents involving guests or employees to learn lessons and support claims investigations
• Coordinate regular mock fire evacuation drill and general emergency response scenarios
• Carry out any reasonable requests from Senior Management / Directors

What we are looking for...

• Managing safely / CIEH level 3 or 4
• Experience in similar role
• Experience of working in a fast-paced environment
• Comfortable in a matrix management environment
• 2 years’ experience at managerial level
• Experience in the hospitality sector
• Nebosh general cert
• Minimum 5 years related experience in a hotel/club/property management
• Experience with highly discerning clients