Soho Home…

Soho Home is a modern homewares brand designed for relaxed, sociable living. With more than 25 years of design heritage, our ranges are created to mirror the look and feel of our Soho Houses around the world. Soho Home is an interiors collection from Soho House that includes furniture, lighting, tableware, and accessories created for, and inspired by the Houses.

The Role...

Soho Home have an exciting new opportunity for an enthusiastic and customer focused individual who has a passion for homeware and interiors to join the Soho Home retail team. We currently have a full time position available in our Westbourne Grove Studio in Notting Hill. As a valuable team member you will be committed to providing professional service to customers and maintaining outstanding product knowledge

Main Duties…

• This involves providing an outstanding service that will create a positive experience for the customer and generate loyalty
• Ensure customers are greeted and looked after when browsing or purchasing products from the shop.
• Provide any extra information to customers about products and services on offer throughout the store and online as required
• When a product is not available, always offers alternatives.
• Deal with queries in a professional manner or by passing them onto the manager
• This involves an outstanding knowledge of the products and the quality of the service provided.
• Have an excellent knowledge about the products and services on offer by Soho Home retail
• Maximize the potential of products in the retail space to create sales
• This involves a good knowledge of the business that will provide a growth in sales.
• Ensure the shop displays are fully stocked and that high standards of cleanliness are maintained within the store at all times.
• Be aware of the best and slow sellers to improve general sales
• Give feedback to AM & Retail Manager about what is selling
• Meet daily sales targets as part of the retail team
• Source products from the Back of house where required
• Work towards the daily/weekly team targets for sales and inform the manager and finance teams via reports
• Successfully cash up at the end of the day

What We Are Looking For...

• Have a proven experience in a similar role within a retail outlet
• Be able to deliver a high level of customer service
• Communicate honestly, openly and constructively
• Have a creative flair and be able to talk about colours, styles and trends in interiors with confidence
• Demonstrate flexibility and innovation in recognizing and reacting to the changing retail environment
• Be a strong team member
• Experience in furniture and lighting is an advantage

Benefits…

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

• Weekly Pay
• Commission based on sales targets
• Soho Friends Membership
• 50% off Food & Drink, 7 days a week
• Staff Room Rate; Any Bedroom, Any House, $100 a night
• Medicash Health Cash Plan
• Life Assurance
• Birthday Day Off After 1 Years Service
• Up to 50% Staff Discount on Cowshed & Soho Home
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.