The Role…

Exciting new opportunity for an enthusiastic and customer focused individual who has a passion for homeware and interiors to join the Soho Home retail team. This is a full-time position, where you will be based at our retail outlet in Soho Farmhouse. As a team member you will be committed to providing professional service to customers and maintaining outstanding product knowledge. Our in-store customers are Soho House members.

This is a full time role for a duration of 6 months.

Main Duties…

Customer satisfaction

• This involves providing an outstanding service that will create a positive experience for the customer and generate loyalty
• Ensure customers are greeted and looked after when browsing or purchasing products from the shop.
• Provide any extra information to customers about products and services on offer throughout the store and online as required
• When a product is not available, always offers alternatives, or take pre-order details
• Deal with queries in a professional manner or by passing them onto the manager

Product knowledge

• This involves an outstanding knowledge of the products and the quality of the service provided.
• Have an excellent knowledge about the products and services on offer by Soho Home retail
• Keep up to date with new product ranges being introduced
• Maximize the potential of products in the retail space to create sales

Drive sales

• This involves a good knowledge of the business that will provide a growth in sales.
• Ensure the shop displays are fully stocked and that high standards of cleanliness are maintained within the store at all times.
• Be aware of the best and slow sellers to improve general sales
• Give feedback to Retail Manager about what is selling
• Meet daily sales targets as part of the retail team

Additional responsibilities

• Source products from the warehouse where required
• Work towards the daily/weekly team targets for sales and inform the manager and finance teams via reports
• Successfully cash up at the end of the day

What We Are Looking For…

• Have a proven experience in a similar role within a retail outlet
• Be able to deliver a high level of customer service
• Communicate honestly, openly and constructively
• Have a creative flair and be able to talk about colours, styles and trends in interiors with confidence
• Demonstrate flexibility and innovation in recognizing and reacting to the changing retail environment
• Be a strong team member

Benefits…

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

• Weekly Pay
• Commission based on sales targets
• Soho Friends Membership
• 50% off Food & Drink, 7 days a week
• Staff Room Rate; Any Bedroom, Any House, $100 a night
• Medicash Health Cash Plan
• Life Assurance
• Birthday Day Off After 1 Years Service
• Up to 50% Staff Discount on Cowshed & Soho Home
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.