The Role...

At Soho House, the Regional Director for London Clubs is an influential leader with proven experience executing bespoke customer experience(s) and increasing revenue streams in multi-unit, high-volume, fast-paced and demanding environments. The Regional Director provides mentor-ships, guidance and encouragement for local leaders within their region to create a more effective and efficient operation. This role reports to the UK & EU Managing Director and is directly responsible for General Managers in the London region as well as developing strong working relationships with internal and external stakeholders. A successful Regional Operations Director is a natural leader and operationally experienced in F&B to influence positive, effective and member focused experiences driven by service.

Main Duties...

• Passionate and professional operational leader, mentor, motivator and positive innovator that creates opportunities and makes decisions that support sales, company growth and overall member, staff experience and retention
• Lead teams with high EQ by remaining emotionally competent and showcasing the ability to effectively manage disruptive emotions and impulses, remaining composed, positive, and unflappable even in trying moments while thinking clearly and remaining focused under pressure
• Engage with team, members and guest in conversation while also act as a brand ambassador for Soho House by maintaining a positive attitude and energy that supports enjoyable, rememberable and profitable experiences
• Oversee team management including but not limited to recruitment, on-boarding, training, payroll and disciplinary procedures. As well as staff performance, conducting appraisals and strategize with leadership to assess staff performance and development while maintaining professional relationships.
• Adhere to health and safety policy (I.e. IIPP, worker’s comp procedures, and allergy procedures) is always followed well as implement, monitor and enforce compliance with all Company policies, procedures, and standards and local, state, and federal law as applicable
• Flexible and open to change as well as contribute to implementing systems and processes that can support and more effective and efficient businesses module by developing relationships within; People & Development, Finance, Marketing, Events, Membership, and Rooms
• Responsible for working closely with General Manager and Head Chefs on events, menus, service standards, staffing, team structures and developing quarterly and annual budgets
• Excellent communication skills (written and verbal). Ability to present information in a professional manner, that is easy for individuals to understand and comprehend. Ability to interact effectively with all levels of personnel

What We Are Looking For...

• Minimum of 5 years managing multi-unit Food and Beverage (F&B) operations
• Collaborative and self-motivated to take initiative, improve operations and regional successes properly managing time, being extremely organized and provide results and meeting required deadlines
• Expert in reviewing and speaking to Profit and Loss (P&L) statements, budgets, accounts receivable, accounts payable, payroll, bank deposits, inventories and general accounting procedures
• Must possess excellent analytical, proactive problem solving, and customer service skills
• High level of proficiency in employee relations, influence management, leadership, organization development, and change management
• Strong coaching, counselling, listening, facilitation, negotiation, advocacy, and networking skills
• Must possess good integrity and business judgment, team orientation, goal orientation, with high personal productivity skills